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ReadyDesk

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Software Status:Discontinued

About ReadyDesk

ReadyDesk is a desk management software from ReadyDesk that provides workspace organization and improvement. It includes features such as desk reservation, occupancy tracking, and resource management so users can effectively manage their office space. The platform supports real-time updates on desk availability, allowing teams to easily find and reserve spaces as needed. Additionally, ReadyDesk offers detailed analytics on workspace usage, helping organizations make informed decisions regarding space allocation. Key capabilities: desk reservation occupancy tracking resource management real-time updates usage analytics Best for: office managers and facilities teams that need efficient workspace planning and utilization.

ReadyDesk Details

Vendor
ReadyDesk - ReadyDesk
Year Launched
Location
2905 NW 29th Ave, Portland, OR 97210
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian
Users
IT MANAGERS, HELP DESK SUPPORT TECHNICIANS, CUSTOMER SERVICE REPRESENTATIVES
Industries Served
Education, Healthcare, Finance, Retail, Technology
Tags
Help Desk, Ticketing System, Customer Support, IT Support, Service Desk, Incident Management, Knowledge Base, SLA Management, Reporting, Mobile Support

ReadyDesk's In-App Market Place

Does ReadyDesk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

10

Mini Apps

1. LiveChat: LiveChat is a popular add-on for ReadyDesk that allows users to communicate with customers in real-time

providing instant support and assistance.

2. JIRA Integration: This add-on allows users to integrate ReadyDesk with JIRA

enabling seamless project management and issue tracking within the help desk platform.

3. Knowledge Base: The Knowledge Base add-on for ReadyDesk allows users to create and manage a self-service support portal

providing customers with easy access to helpful resources and articles.

4. Time Tracking: Time Tracking is a useful add-on that allows users to track and manage their time spent on customer support tickets

helping to improve efficiency and productivity.

5. SurveyMonkey Integration: This add-on integrates ReadyDesk with SurveyMonkey

enabling users to create and send surveys to customers for feedback and data collection purposes.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (Fr), CNY (¥), SEK (kr), NZD ($), KRW (₩)

Pros & Cons

  • User-friendly interface for ease of use
  • Customizable ticket routing and auto-assignment increases efficiency
  • Integration with email for seamless communication
  • Knowledge base functionality to reduce repetitive inquiries
  • Reporting and analytics tools for improved decision-making
  • Ability to create custom fields and workflows to tailor to specific needs
  • Mobile app for on-the-go access and support
  • Limited customization options for ticket categories and fields
  • Limited reporting and analytics capabilities
  • User interface can be overwhelming for new users
  • Lack of integration with other software and tools
  • Slow customer support response times
  • High cost for additional features or user licenses

ReadyDesk's Support Options

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