About Re:amaze
Re:amaze is a customer service and support software from Re:amaze that provides tools for managing customer interactions across various channels. It includes live chat, helpdesk ticketing, and customer relationship management features so businesses can effectively respond to customer inquiries. Re:amaze allows for automation of routine tasks, integration with various e-commerce platforms, and reporting capabilities to analyze customer support performance. Key capabilities: live chat helpdesk ticketing automation tools CRM integration reporting analytics Best for: small to medium-sized businesses that need a comprehensive solution for customer support and engagement.
Re:amaze Details
Re:amaze's In-App Market Place
Does Re:amaze have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (CHF), CNY (¥), SEK (kr), NZD ($), MXN ($), SGD ($), HKD ($), NOK (kr), KRW (₩), TRY (₺), INR (₹), RUB (₽), ZAR (R)
Pros & Cons
- Multi-channel communication, integrating email, live chat, social media, and more.
- Strong automation features like chatbots, autoresponders, and workflow management.
- Excellent customer support with responsive assistance.
- Affordable pricing compared to competitors like Zendesk and Intercom.
- Easy-to-use interface with a modern design for both users and admins.
- The knowledge base editor is outdated and lacks modern features like live preview.
- The mobile app can be buggy, with occasional crashes.
- Limited customization for live chat widgets, making them less appealing for sales.
- Reports with large data sets take a long time to generate.
- Requires some learning curve due to its centralized design philosophy.
Re:amaze's Support Options
Email Address
support@reamaze.comContact
+1 408-520-1217Documentation
https://www.reamaze.com/developerChatbot
Available