About Re:amaze
Re:amaze is a customer service and support software from Re:amaze that provides tools for managing customer interactions across various channels. It includes live chat, helpdesk ticketing, and customer relationship management features so businesses can effectively respond to customer inquiries. Re:amaze allows for automation of routine tasks, integration with various e-commerce platforms, and reporting capabilities to analyze customer support performance. Key capabilities: live chat helpdesk ticketing automation tools CRM integration reporting analytics Best for: small to medium-sized businesses that need a comprehensive solution for customer support and engagement.
Re:amaze emerges as a comprehensive and highly adaptable customer service platform, meticulously designed to streamline and elevate the support experience for online businesses. At its core, Re:amaze consolidates customer interactions from a multitude of channels, including email, live chat, social media, SMS, and even VoIP, into a unified, intuitive interface. This consolidation alone significantly reduces the administrative burden on support teams, allowing them to focus on delivering personalized and efficient service. The platform’s user interface is notably clean and modern, prioritizing ease of use and efficient navigation. The dashboard is well-organized, enabling agents to quickly access conversations, customer data, and internal resources. Key features like agent presence and internal notes foster seamless team collaboration, while the unique Peek co-browsing functionality allows agents to see exactly what customers are viewing, providing invaluable context for troubleshooting and support. Re:amaze’s functionality extends far beyond basic ticketing. The platform’s live chat capabilities are particularly robust, featuring automated Cues for proactive engagement, chatbots for handling routine inquiries, and the aforementioned Peek co-browsing tool.
Pros & Cons
- +Multi-channel communication, integrating email, live chat, social media, and more.
- +Strong automation features like chatbots, autoresponders, and workflow management.
- +Excellent customer support with responsive assistance.
- +Affordable pricing compared to competitors like Zendesk and Intercom.
- +Easy-to-use interface with a modern design for both users and admins.
- −The knowledge base editor is outdated and lacks modern features like live preview.
- −The mobile app can be buggy, with occasional crashes.
- −Limited customization for live chat widgets, making them less appealing for sales.
- −Reports with large data sets take a long time to generate.
- −Requires some learning curve due to its centralized design philosophy.
Features
Key features
- 1. Shared Inbox
- Unified inbox for managing emails, social media messages, SMS, and more.
- 2. Live Chat
- Real-time chat with automated messaging, chatbots, and video calls.
- 3. Chatbots
- Automate responses to common inquiries and tasks.
- 4. Push Campaigns
- Send targeted push notifications to re-engage customers.
- 5. AI Assistance
- Utilize AI to help respond, create, and summarize messages.
- 6. FAQ Center
- Customizable and embeddable FAQ section for self-service support.
- 7. Status Page
- Inform customers about incidents or outages.
- 8. Live Dashboard
- Monitor real-time customer activity and engage proactively.
Additional features
- 1. Cues
- Proactively engage customers with automated messages based on triggers.
- 2. Contact Forms
- Customizable forms with dependent fields for websites or apps.
- 3. Satisfaction Surveys
- Collect feedback to gauge team effectiveness.
- 4. Workflows
- Automate tasks with custom triggers on incoming conversations.
- 5. Quick Answers
- Use response templates and searchable FAQ articles for quick replies.
- 6. Tags
- Organize conversations and automate processes with tagging.
- 7. Role Permissions
- Set customizable roles and permissions for team members.
- 8. Peek
- Co-browse with customers to understand their issues in real-time.
- 9. Team Presence
- See when team members are viewing or replying to conversations.
- 10. Office Hours
- Define operating hours and staff shifts to manage customer expectations.
- 11. Reporting
- Access built-in reports on conversation volume and response times.
- 12. Multibrand
- Manage support for multiple brands within a single Re:amaze account.
Pricing
Monthly plans
Basic
USD 29
Pro
USD 49
Starter
USD 59
Countries & Languages
Available in
Interface languages
Billing currencies
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About Re:amaze
Re:amaze is a customer service and support software from Re:amaze that provides tools for managing customer interactions across various channels. It includes live chat, helpdesk ticketing, and customer relationship management features so businesses can effectively respond to customer inquiries. Re:amaze allows for automation of routine tasks, integration with various e-commerce platforms, and reporting capabilities to analyze customer support performance. Key capabilities: live chat helpdesk ticketing automation tools CRM integration reporting analytics Best for: small to medium-sized businesses that need a comprehensive solution for customer support and engagement.
Re:amaze Details
Re:amaze's In-App Market Place
Does Re:amaze have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
Basic
USD 29
Pro
USD 49
Starter
USD 59
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (CHF), CNY (¥), SEK (kr), NZD ($), MXN ($), SGD ($), HKD ($), NOK (kr), KRW (₩), TRY (₺), INR (₹), RUB (₽), ZAR (R)
Pros & Cons
- Multi-channel communication, integrating email, live chat, social media, and more.
- Strong automation features like chatbots, autoresponders, and workflow management.
- Excellent customer support with responsive assistance.
- Affordable pricing compared to competitors like Zendesk and Intercom.
- Easy-to-use interface with a modern design for both users and admins.
- The knowledge base editor is outdated and lacks modern features like live preview.
- The mobile app can be buggy, with occasional crashes.
- Limited customization for live chat widgets, making them less appealing for sales.
- Reports with large data sets take a long time to generate.
- Requires some learning curve due to its centralized design philosophy.
Re:amaze's Support Options
Email Address
support@reamaze.comContact
+1 408-520-1217Documentation
https://www.reamaze.com/developerChatbot
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