About RECITE
RECITE is a voice recognition software from Numonix that provides transcription and voice command capabilities. It combines advanced speech recognition, customizable vocabulary, and multi-language support so users can efficiently convert spoken language into text. RECITE is designed for various applications, including legal transcription, medical dictation, and educational purposes, making it versatile for different industries. The software also includes a user-friendly interface that facilitates easy navigation and setup. Key capabilities: advanced speech recognition customizable vocabulary multi-language support user-friendly interface transcription accuracy Best for: professionals and organizations that need accurate and efficient voice-to-text transcription solutions.
RECITE by Numonix is a comprehensive call recording software designed to cater to the needs of medium to large enterprises, particularly those in industries with stringent compliance and quality assurance requirements such as financial services, healthcare, and customer service-oriented businesses. The software offers a robust suite of features tailored to meet the unique needs of call centers, contact centers, and customer service operations. It is available in two versions: Standard and Enterprise. The Standard version offers essential interaction recording and quality management capabilities, while the Enterprise edition provides advanced features like speech analytics, desktop analytics, and workforce optimization tools. The user interface of RECITE is intuitive and user-friendly, making it easy for users to navigate and utilize its features. The web-based user interface provides single-screen playback, analysis, and quality scorecard access, which simplifies the process of locating and playing back call recordings. The interface also includes multiple advanced search criteria, enabling users to quickly find specific call recordings. Additionally, the software supports multi-modality playback, allowing all interactions to be played simultaneously and viewed on a single screen.
Pros & Cons
- +1. Easy Call Retrieval: Users can easily find and access specific call recordings.
- +2. Customizable Dashboards: The home screen dashboard can be customized to display important daily data.
- +3. Effective Recording Management: The software provides tools for managing recordings appropriately.
- +4. Intuitive Interface: The software is generally intuitive and easy to learn, requiring minimal training.
- +5. Low Maintenance: Once set up, the system requires minimal maintenance.
- −1. Internet Explorer Dependence (Potentially Outdated): One user mentioned the software being limited to Internet Explorer, which is an outdated browser and could present compatibility issues for some users. It is important to note that the main product description states it is multi-browser capable, so this con may be outdated or specific to an older version.
- −2. Lack of Active Directory Synchronization: User management is manual, as the software does not actively sync with Active Directory. This requires manual setup of new users and their configurations, which can be time-consuming.
Features
Key features
- 1. All-in-One Interaction Recording and Quality Management Suite
- Combines call recording with tools for evaluating employee performance and ensuring compliance.
- 2. Multi-Modal Recording
- Records calls, video interactions, agent screens, and chat/IM conversations, providing a comprehensive view of customer interactions.
- 3. Customizable Dashboards and Reporting
- Offers customizable widgets, dashboards, replay permissions, and reports to tailor the system to specific needs.
- 4. Robust Security and Compliance
- Includes features like 256-bit encryption, muting, and masking of sensitive information to ensure compliance with regulations like PCI-DSS, HIPAA, and BASLII.
- 5. Scalability and Global Deployment
- Designed to scale from small to large deployments (5 to 500,000 users) and support regional, national, or global operations.
- 6. Integration with Various Platforms
- Integrates with a wide range of PBX, Unified Communications, and CRM platforms.
Additional features
- 1. On-Premises Recording
- Records interactions on local servers.
- 2. Analytics
- Provides data analysis of recorded interactions.
- 3. Quality Management
- Offers tools for evaluating and improving agent performance.
- 4. Customizable Widgets and Dashboards
- Allows users to create personalized views of data.
- 5. Customizable Replay Permission Levels
- Controls access to recorded interactions.
- 6. Various Recording Modalities
- Records calls, video, screens, and chat/IM.
- 7. Canned and Modifiable Reports
- Offers pre-built and customizable reports for data analysis.
- 8. Multiple Options for Built-in Storage Support
- Provides flexibility in storing recorded data.
- 9. Muting and Masking of Sensitive Information
- Protects sensitive data during recording and playback.
- 10. 256-bit Encryption
- Secures recorded data.
- 11. Call and Meeting Recordings
- Records audio interactions.
- 12. Video Recording
- Records video-based interactions.
- 13. Screen Recording
- Records agent desktop activity synchronized with audio.
- 14. Chat/IM Recording
- Captures text-based conversations.
- 15. Multi-Browser Capable
- Works with various web browsers.
- 16. Streamlined Administrative Features
- Simplifies user and system management.
- 17. Search Features
- Enables efficient searching of recorded interactions.
- 18. Intuitive Dashboard
- Provides an easy-to-use interface.
- 19. Live Monitoring
- Allows supervisors to monitor live calls for training purposes.
- 20. Agent Notes and Reference Tagging
- Enables agents to add notes and tags to recordings for easy search and retrieval.
- 21. Web-Based Recordings
- Allows easy access and sharing of recordings.
- 22. .WAV Format Support
- Saves recordings in the standard WAV audio format.
- 23. Hybrid Cloud/Premises Solution (with IXCloud)
- Offers a hybrid deployment option combining on-premises and cloud resources.
- 24. Numonix Advisor
- Provides 24/7 system monitoring and maintenance.
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to RECITE
YouWire
YouWire is a social media management platform from GeekFeed that allows users to manage and…
Xtension Recorder
Xtension Recorder is a recording software from Xtension Software that captures audio and video content.…
VPI Capture
VPI Capture is a call recording software from VPI (Voice Print International) designed for the…
Voxjar
Voxjar is a communication software from Voxjar that provides tools for managing voice interactions. It…
About RECITE
RECITE is a voice recognition software from Numonix that provides transcription and voice command capabilities. It combines advanced speech recognition, customizable vocabulary, and multi-language support so users can efficiently convert spoken language into text. RECITE is designed for various applications, including legal transcription, medical dictation, and educational purposes, making it versatile for different industries. The software also includes a user-friendly interface that facilitates easy navigation and setup. Key capabilities: advanced speech recognition customizable vocabulary multi-language support user-friendly interface transcription accuracy Best for: professionals and organizations that need accurate and efficient voice-to-text transcription solutions.
RECITE Details
RECITE's In-App Market Place
Does RECITE have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), INR (₹), CNY (¥), AED (د.إ), SGD (S$).
Pros & Cons
- 1. Easy Call Retrieval: Users can easily find and access specific call recordings.
- 2. Customizable Dashboards: The home screen dashboard can be customized to display important daily data.
- 3. Effective Recording Management: The software provides tools for managing recordings appropriately.
- 4. Intuitive Interface: The software is generally intuitive and easy to learn, requiring minimal training.
- 5. Low Maintenance: Once set up, the system requires minimal maintenance.
- 1. Internet Explorer Dependence (Potentially Outdated): One user mentioned the software being limited to Internet Explorer, which is an outdated browser and could present compatibility issues for some users. It is important to note that the main product description states it is multi-browser capable, so this con may be outdated or specific to an older version.
- 2. Lack of Active Directory Synchronization: User management is manual, as the software does not actively sync with Active Directory. This requires manual setup of new users and their configurations, which can be time-consuming.
RECITE's Support Options
Email Address
support@numonix.ioContact
+1-561-952-2600RECITE's Alternatives
YouWire
YouWire is a social media management platform from GeekFeed that allows users to manage and…
Xtension Recorder
Xtension Recorder is a recording software from Xtension Software that captures audio and video content.…
VPI Capture
VPI Capture is a call recording software from VPI (Voice Print International) designed for the…
Voxjar
Voxjar is a communication software from Voxjar that provides tools for managing voice interactions. It…
