Recursive Labs

Agents can view a customer's webpage in real-time to provide visual guidance, using patented low-bandwidth technology. It requires no downloads or installations for customers and connects with a single click.

Allows customers to share their entire desktop, specific windows, or browser tabs with agents for comprehensive support, utilizing WebRTC technology and integrating with existing CRM, VCC, or ticketing systems. It also connects with one click and requires no downloads.

Enables direct, in-browser video calls from website entry points like clicks, QR codes, and buttons, routing to sales teams for real-time engagement and guidance on product pages. It offers audio, video, or combined communication and eliminates the need for chatbots or lead capture forms.

Utilizes mobile device cameras and mixed reality to allow remote experts to see and guide field technicians in real-world scenarios for troubleshooting and issue resolution. It requires no app downloads and leaves no residual data on devices.

Provides instant, one-on-one video chat for quick face-to-face engagement directly from websites or mobile apps, facilitating rapid customer service escalation or immediate sales support without scheduling.

Offers a Software Development Kit to easily integrate Recursive Labs' visual engagement services into existing mobile applications, allowing for guided customer experiences within mobile environments.

Ensures smooth and efficient co-Browse experiences even with limited bandwidth, making it suitable for various network conditions.

Leverages WebRTC for secure and real-time screensharing capabilities directly within web browsers.

Screensharing and coBrowse solutions are designed to work seamlessly with existing customer relationship management, virtual contact center, and ticketing platforms.

Simplifies the customer experience by enabling connection to visual support or sales guidance with a single click, minimizing friction.

Eliminates the need for customers to download or install any software or plugins to use coBrowse, screensharing, or video chat features.

Customers can engage in visual support or sales interactions without needing to create accounts or register.

Solutions are primarily web-based, ensuring accessibility through standard web browsers without requiring specific software.

Offers flexibility to embed visual engagement features within native mobile applications using the provided SDK.

Inbound Video Chat specifically targets lead generation and prospect engagement by enabling direct video connections from marketing materials.

Real-time sales guidance through video chat and coBrowse empowers sales teams to provide interactive product support on digital storefronts.

CoBrowse and screensharing tools enhance customer support efficiency by enabling agents to visually understand and resolve customer issues faster.

Mixed Reality and mobile video streaming solutions optimize field service operations by enabling remote expert assistance and reducing unnecessary on-site visits.

Aims to decrease ART by facilitating quicker understanding and resolution of customer issues through visual tools.

Designed to improve FCR by enabling agents to diagnose and solve problems more effectively during the initial customer contact.

Seeks to lower AHT by streamlining support interactions with visual aids, leading to more efficient call handling.

Tailored for the specific needs of the banking and finance sector.

Optimizes operations and enhances agent capabilities within contact center environments.

Addresses the unique challenges of field service operations with remote visual assistance.

Adapted for use cases within the healthcare industry, potentially for remote patient guidance or telehealth support.

Applicable to insurance processes, potentially for claims assistance or customer policy guidance.

Enhances online shopping experiences and customer service in the retail and eCommerce sectors.

Suitable for technical support and customer assistance within telecommunications and IT service industries.