RedAlert NMX logo

RedAlert NMX

by Alpine Software · Since 1994
No reviews yet
ActiveAvailable globallyCloudOn-premise
Quick facts
VendorAlpine Software
Year launched1994
StatusActive
Location295 Woodcliff Dr, Fairport, NY 14450
Countries servedGlobal
Languages10
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesYES

About RedAlert NMX

RedAlert NMX is a fire department management software from Alpine Software that supports various operational needs. It combines RedAlert Desktop, RedAlert Mobile, RedAlert Mobile Inspections, RedAlert Kiosk, and RedAlert MDT so fire departments can efficiently manage dispatch, records, inspections, alerting, and scheduling. This comprehensive platform is designed to meet the unique requirements of fire operations. With its range of features, users can access vital information on-the-go and ensure compliance with regulations. Key capabilities: dispatch management records management inspection tracking alerting system scheduling tools Best for: fire departments that need integrated solutions for operational efficiency.

RedAlert NMX by Alpine Software is a fully integrated, all-in-one incident response and fire department management platform designed to enhance operational efficiency, compliance, and safety. Purpose-built for firehouses and EMS teams, it combines desktop, mobile, tablet, and kiosk-based applications to provide real-time control over personnel, assets, incidents, inspections, and training. With RedAlert, departments can track daily activities, manage scheduling, generate reports, and perform code-compliant fire inspections, all within a single, flexible system. The platform includes RedAlert Desktop as the command center, RedAlert Mobile for field operations, RedAlert MDT for GPS-enabled dispatch, and RedAlert Kiosks for attendance and firehouse check-ins. Integrated dashboards, customizable notifications, and bulletin boards ensure critical information reaches the right personnel at the right time. RedAlert NMX is NERIS V1 Certified, making it fully compatible with standardized incident reporting, streamlining data migration, and regulatory compliance. Departments benefit from scalable deployment, biometric and RFID support, and seamless integration between desktop, mobile, and field inspection tools.

Pros & Cons

Pros
  • Staff is helpful, friendly, and always willing to answer department questions.
  • Software provides excellent integration, making fire department operations seamless and efficient.
  • Highly recommended by multiple users for reliability in records and dispatching.
  • Support system praised for responsiveness and assisting with complex configurations effectively.
  • Loved by users who would never switch to any alternative software.
Cons
  • Customer service inconsistent, with occasional over-promises and lack of callbacks.
  • Negative experiences highlight potential reliability issues for departments needing consistent support.
  • Certain staff perceive software as frustrating when troubleshooting problems without assistance.
  • Mixed reviews suggest user satisfaction may vary depending on support availability.

Features

Key features

RedAlert Desktop – The primary command center to manage all department operations from a centralized system.
RedAlert Mobile – Extends platform capabilities to the field for incident response, asset tracking, and administrative tasks.
RedAlert MDT – Provides GPS-enabled dispatch, real-time tracking, and critical site data directly to apparatus tablets.
RedAlert Kiosks – Streamlines firehouse attendance, logging, and check-ins using biometric and RFID technology.
Mobile Inspections – Conduct fully integrated, code-compliant fire inspections in the field with customizable workflows.
Bulletin Dashboard – Converts any screen into a live operational display of incidents, responder status, schedules, and messages.
NERIS V1 Certified – Ensures compliance with standardized incident reporting and facilitates seamless data migration.

Additional features

Incident Response Management – Track, report, and manage all emergency calls efficiently.
Personnel Management – Manage firefighter records, schedules, certifications, and attendance.
Asset & Equipment Tracking – Track apparatus, SCBAs, PPE, hoses, ladders, and hydrants.
Scheduling & Shift Management – Assign shifts, rotations, and monitor availability of personnel.
Reporting & Analytics – Generate customizable reports for incidents, inspections, and department performance.
Field Data Capture – Record inspections, incidents, and notes directly from mobile devices or tablets.
Dispatch Coordination – Integrated MDT provides real-time GPS tracking and site-specific information.
Department Communication – Bulletin system ensures timely alerts and notifications across the department.
Compliance & Safety Tracking – Maintain NFIRS, OSHA, and other compliance records efficiently.
Customizable Workflows – Configure dashboards, forms, and reports to meet the specific needs of your department.

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

Global
Countries served
10
Interface languages
16
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianChineseJapanese.

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇨🇭CHF🇭🇰HKD🇳🇿NZD🇸🇬SGD🇸🇪SEK🇳🇴NOK🇩🇰DKK🇰🇷KRW🇮🇳INR

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