About Re:Desk
Re:Desk is a help desk software from Re:Desk that supports customer service and ticketing for small businesses and eCommerce online stores. It combines affiliate program features, online demo options, and personal demo capabilities so organizations can efficiently manage customer support services. This open-source PHP software is designed for ease of use, allowing businesses to download a 30-day free trial to evaluate its features thoroughly. With Re:Desk, companies can organize their customer support operations, ensuring they meet the unique needs of their users. Key capabilities: Ticketing system Customer service management eCommerce readiness Open-source flexibility 30-day free trial Best for: Small businesses and eCommerce platforms that need effective help desk solutions.
Re:Desk Details
Re:Desk's In-App Market Place
Does Re:Desk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥)
Pros & Cons
- Ability to automate ticket management and assignment, increasing efficiency and response times
- Customizable ticket forms and workflows to cater to specific needs of different businesses
- Detailed reporting and analytics features to track performance and measure customer satisfaction
- Multi-channel support allows for centralized communication and collaboration within the team
- Knowledge base and self-service options to empower customers and reduce ticket volume
- Limited customization options for ticket forms and email templates
- Steep learning curve for new users due to complex interface
- Limited reporting and analytics capabilities compared to competitors
- Slow response times from customer support team for technical issues
Re:Desk's Support Options
Documentation
http://www.re-desk.com/email-settings.html