About Re:Desk
Re:Desk is a help desk software from Re:Desk that supports customer service and ticketing for small businesses and eCommerce online stores. It combines affiliate program features, online demo options, and personal demo capabilities so organizations can efficiently manage customer support services. This open-source PHP software is designed for ease of use, allowing businesses to download a 30-day free trial to evaluate its features thoroughly. With Re:Desk, companies can organize their customer support operations, ensuring they meet the unique needs of their users. Key capabilities: Ticketing system Customer service management eCommerce readiness Open-source flexibility 30-day free trial Best for: Small businesses and eCommerce platforms that need effective help desk solutions.
Re:Desk is a comprehensive customer service software designed to streamline communication and support processes for businesses. Its standout features include ticket management, email integration, live chat support, knowledge base creation, and reporting tools. The user interface of Re:Desk is intuitive and user-friendly, with a clean and organized layout that enhances usability. The dashboard provides a quick overview of ticket statuses and key metrics, while the customizable settings allow users to tailor the software to their specific needs. The design elements are minimalistic yet effective, making it easy for users to navigate the system efficiently. One of the core functionalities that sets Re:Desk apart from its competitors is its robust ticket management system. Users can create, assign, and prioritize tickets easily, ensuring timely resolution of customer inquiries. The software also includes automation features such as ticket routing and response templates, which help streamline the support process and improve efficiency. In terms of performance, Re:Desk excels in speed, efficiency, and reliability, even when managing large datasets or handling complex operations.
Pros & Cons
- Ability to automate ticket management and assignment, increasing efficiency and response times
- Customizable ticket forms and workflows to cater to specific needs of different businesses
- Detailed reporting and analytics features to track performance and measure customer satisfaction
- Multi-channel support allows for centralized communication and collaboration within the team
- Knowledge base and self-service options to empower customers and reduce ticket volume
- Limited customization options for ticket forms and email templates
- Steep learning curve for new users due to complex interface
- Limited reporting and analytics capabilities compared to competitors
- Slow response times from customer support team for technical issues
Features
Key features
Converts customer emails, contact form submissions, and social media messages into tickets for efficient tracking and resolution.
Displays order details and customer recent orders when a customer contacts through the online store or provides an order number.
Allows customers to log in to the helpdesk with the same credentials as their online store account.
Enables a special contact form in your e-commerce store for direct customer requests to appropriate departments.
Supports multi-site (multi-store) connections, making it suitable for businesses with multiple online stores.
Designed to handle customer support for multivendor platforms.
Additional features
Provides a portal for customers to track their tickets.
Manages response and resolution times.
Offers insights into support performance.
Assigns and tracks tasks within the support team.
Facilitates teamwork among support agents.
Provides pre-written responses for common queries.
Allows addition of custom fields to tickets.
Manages user roles and permissions.
Pricing
One-time purchase
Countries & Languages
Interface languages
Billing currencies
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About Re:Desk
Re:Desk is a help desk software from Re:Desk that supports customer service and ticketing for small businesses and eCommerce online stores. It combines affiliate program features, online demo options, and personal demo capabilities so organizations can efficiently manage customer support services. This open-source PHP software is designed for ease of use, allowing businesses to download a 30-day free trial to evaluate its features thoroughly. With Re:Desk, companies can organize their customer support operations, ensuring they meet the unique needs of their users. Key capabilities: Ticketing system Customer service management eCommerce readiness Open-source flexibility 30-day free trial Best for: Small businesses and eCommerce platforms that need effective help desk solutions.
Re:Desk Details
Re:Desk's In-App Market Place
Does Re:Desk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
One-time purchase
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥)
Pros & Cons
- Ability to automate ticket management and assignment, increasing efficiency and response times
- Customizable ticket forms and workflows to cater to specific needs of different businesses
- Detailed reporting and analytics features to track performance and measure customer satisfaction
- Multi-channel support allows for centralized communication and collaboration within the team
- Knowledge base and self-service options to empower customers and reduce ticket volume
- Limited customization options for ticket forms and email templates
- Steep learning curve for new users due to complex interface
- Limited reporting and analytics capabilities compared to competitors
- Slow response times from customer support team for technical issues
Re:Desk's Support Options
Documentation
http://www.re-desk.com/email-settings.htmlRe:Desk's Alternatives
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