RedRoute

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Software Status:N/A

About RedRoute

RedRoute is a routing software from Redstone Consulting that assists with delivery and logistics management. It combines route improvement, real-time tracking, and automated scheduling so businesses can improve their delivery efficiency. RedRoute supports various transportation modes and provides detailed analytics on route performance. The software is designed to accommodate real-time changes and adapt accordingly, helping users manage unexpected situations effectively. Key capabilities: route improvement real-time tracking automated scheduling transportation mode flexibility detailed analytics Best for: logistics companies that need to manage delivery routes efficiently.

RedRoute Details

Vendor

Redstone Consulting

Year Launched

Location

Redstone Consulting 123 Main Street Anytown, USA 12345

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese

Users

Quality Analysts, Contact Center Supervisors, Team Leaders, Operations Managers

Industries Served

Healthcare, Education, Finance, Retail, Telecommunications, Hospitality, Government, Insurance, Manufacturing, Technology, Transportation, Energy

RedRoute's In-App Market Place

Does RedRoute have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

Call Recording: Record and store conversations between agents and customers for quality assurance and compliance purposes.

Speech Analytics: Analyze recorded calls for keywords and phrases to identify trends and opportunities for improvement.

Screen Recording: Record and review agent desktop screens to ensure proper handling of customer interactions.

Performance Metrics Dashboard: Track and visualize key performance indicators such as average handle time

first call resolution rate

and customer satisfaction scores.

Agent Scorecards: Evaluate agent performance based on various metrics and provide targeted feedback for improvement.

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), NZD (NZ$)

Pros & Cons

Provides detailed insights into customer interactions and agent performance
Helps in identifying areas for improvement in customer service and agent training
Streamlines quality assurance processes and saves time for managers and supervisors
Offers customizable evaluation forms and scoring criteria to match specific needs of the contact center
Integrates with existing contact center systems for seamless implementation and data sharing