Stella Connect logo

Stella Connect

0(0 reviews)
Software Status:N/A

About Stella Connect

Stella Connect is a customer engagement software from Medallia that helps remote and in-house contact center teams stay engaged and deliver great customer experiences. It provides multilingual support in French, German, Spanish (Latam), Spanish (Spain), and Italian so teams can effectively communicate with diverse customer bases. This platform enables customer service teams by offering in-the-moment personalized coaching and changing quality management into a time-saver. Additionally, leading contact centers utilizing Stella Connect have reported an ROI of 325%. Key capabilities: multilingual support personalized coaching quality management change engagement tracking analytics insights Best for: contact center teams that need to improve agent engagement and customer service delivery.

Stella Connect Details

Vendor
Medallia
Year Launched
Location
New York City, NY.
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Portuguese, Mandarin, Japanese, Korean
Users
Team managers, Quality assurance analysts, Customer service representatives, Contact center supervisors, Training managers
Industries Served
Healthcare, Retail, Technology, Hospitality, Finance
Tags
Contact Center, Quality Assurance, Customer Feedback, Performance Management, Agent Coaching, Customer Service, Medallia

Stella Connect's In-App Market Place

Does Stella Connect have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

18

Mini Apps

Dashboard Widgets: Allow users to customize their Stella Connect dashboard with various widgets

such as performance metrics

team leaderboards

and customer feedback summaries.

Integration with CRMs: Enable seamless integration with popular Customer Relationship Management (CRM) systems

such as Salesforce

Zendesk

and HubSpot

to sync customer data and interactions for a more comprehensive view.

Automated Reporting Tools: Provide automated reporting tools that generate detailed performance reports

quality assurance scores

and other metrics to help teams track their progress and identify areas for improvement.

Agent Performance Gamification: Implement gamification features that reward agents for achieving performance goals

providing incentives for increased productivity and customer satisfaction.

Advanced Quality Assurance Workflows: Offer advanced quality assurance workflows that streamline the evaluation process

allowing managers to easily assess agent performance

provide feedback

and track improvements over time.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), GBP (£), EUR (€), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), SGD (S$), MXN (Mex$), BRL (R$), ZAR (R)

Pros & Cons

  • Provides real-time feedback and coaching for agents during customer interactions
  • Allows for personalized coaching based on specific customer interactions
  • Increases agent engagement and motivation through positive feedback and recognition
  • Helps improve overall customer satisfaction and loyalty by ensuring high-quality interactions
  • Offers insights and analytics on agent performance and customer satisfaction trends
  • Integrates seamlessly with existing contact center systems for easy implementation and use
  • Limited integration options with other customer service platforms
  • Steep learning curve for administrators to set up and customize the software
  • Lack of advanced analytics and reporting capabilities compared to other quality assurance software
  • Relatively high cost compared to competitors with similar features
  • Some users report occasional glitches and software bugs that impact usability

Stella Connect's Support Options

Stella Connect's Alternatives