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Refract

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About Refract

Refract is a sales training software from Refract that helps organizations improve their sales conversations. It combines call recording, analytics, and coaching tools so teams can analyze performance and develop skills effectively. The platform provides insights into sales calls, enabling teams to identify strengths and areas for improvement. Refract also offers a library of recorded calls for training purposes, allowing new sales representatives to learn from real examples. Key capabilities: call recording conversation analytics coaching tools performance feedback training library Best for: sales teams that need to improve conversation quality and effectiveness.

Refract Details

Vendor
Refract
Year Launched
Location
Sheffield Technology Parks, Cooper Buildings, Arundel Street, Sheffield S1 2NS, United Kingdom
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese
Users
Call Center Manager, Inside Sales Representative, Sales Coach, Sales Enablement Specialist, Sales Analyst.
Industries Served
Call Recording, Inside Sales, Sales Coaching, Sales Enablement, Sales Forecasting
Tags
Call Recording, Inside Sales, Sales Coaching, Sales Enablement, Sales Forecasting

Refract's In-App Market Place

Does Refract have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

6

Mini Apps

1. CallRail: Call tracking and analytics for sales teams

2. Gong: Conversation intelligence platform for sales calls

3. Chorus: AI-powered conversation analytics for sales teams

4. ExecVision: Call transcription and analysis tool for sales coaching

5. SalesLoft: Sales engagement platform with call recording capabilities

6. Outreach.io: Sales automation platform with call tracking and recording features.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), GBP (£), EUR (€)

Pros & Cons

  • Allows inside sales teams to record and review their sales calls for coaching and training purposes
  • Helps sales teams improve their sales techniques and close more deals
  • Offers sales forecasting tools to help teams predict and plan for future sales
  • Increases sales team productivity and effectiveness through targeted coaching and training
  • Enables sales managers to track and monitor sales team performance and provide actionable feedback
  • Limited integrations with other sales tools
  • Steeper learning curve for new users
  • Inconsistent performance on mobile devices
  • Lack of advanced analytics features compared to competitors
  • Relatively high cost compared to similar software options

Refract's Support Options

Refract's Alternatives