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RegitWise Service Desk

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Software Status:Active

About RegitWise Service Desk

RegitWise Help Desk is a help desk software from RegitWise that provides support for customer service management. It includes ticket tracking, knowledge base management, and reporting tools so teams can effectively manage customer inquiries and improve response times. The platform allows for easy organization of support tickets and access to crucial information to assist customers promptly. It is designed to support collaboration among team members, ensuring that issues are resolved efficiently. Key capabilities: ticket tracking knowledge base management reporting tools user-friendly interface multi-channel support Best for: customer service teams that need to manage and resolve customer support requests efficiently.

RegitWise Service Desk Details

Vendor
RIW Software Technology AB.
Year Launched
2006
Location
Hustegavägen 1,LIDINGÖ, 181 90
Deployment
Training Options
demo, account manager, community
Countries Served
Globally
Languages
English
Users
IT Managers, System Administrators, and Support Technicians in mid-sized businesses and government/educational institutions.
Industries Served
IT Departments, Healthcare, Education (Primary/Secondary/Higher Ed), Manufacturing, and Service-based organizations.
Tags
Help Desk, Ticketing System, Customer Support, IT Support, Technical Support, Issue Tracking

RegitWise Service Desk's In-App Market Place

Does RegitWise Service Desk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), SEK (kr)

Pros & Cons

  • ITIL Compliance Excellent for organizations needing to follow strict, verified IT service management.
  • Asset-Centric Design Superior at linking support tickets directly to physical hardware and maintaining a detailed CMDB.
  • Enterprise Security Features automated password resets and deep LDAP integration to strengthen internal network security.
  • Total Data Ownership Offers robust archiving and reporting tools designed for high-compliance and audit-heavy industries.
  • Scalable Cost Provides a comprehensive ITSM suite with competitive pricing compared to "Big Four" legacy providers.
  • Technical Learning Curve The ITIL-heavy structure and terminology can be overkill for small support teams.
  • Industrial UI The interface is stable and functional but lacks the modern "gloss" and speed of newer SaaS competitors.
  • Limited Marketplace Features a smaller library of one-click third-party integrations than platforms.
  • Mobile Limitations The mobile view is built for specific tasks and field work rather than full system administration.
  • Northern Europe Focus Physical presence and localized support resources are primarily concentrated in the Nordic and European regions.

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