About Relay
Relay is a B2C platform from Relay Network designed to drive conversions. It provides personalized communication, workflow management, and e-signature capabilities so businesses can effectively engage with customers. Relay includes features such as Relay Workflows for automation, Relay e-Signature for secure document signing, Relay Messenger for real-time communication, and Relay Smart Actions for decision-making support. This comprehensive approach enables companies to improve customer journeys and increase loyalty. Key capabilities: Relay Workflows Relay e-Signature Relay Messenger Relay Smart Actions Enterprise-Grade Compliance & Security Best for: businesses that need to improve customer engagement and drive conversions.
Relay by Relay Network is a customer engagement platform built to deliver personalized, mobile-first communication experiences that foster stronger relationships between organizations and their customers. Designed with a focus on proactive, guided interactions, Relay empowers businesses to reach customers at key moments through secure, branded message feeds called “Relay Experiences.” These feeds are designed to inform, guide, and motivate customers to complete tasks—such as onboarding, bill payments, health management, or policy renewals—without needing to download an app or log into a portal. Relay's primary features include secure messaging, guided workflows, real-time engagement tracking, and analytics that help companies drive meaningful outcomes at scale. Relay’s user interface is clean, focused, and mobile-optimized. For businesses using the platform, the admin dashboard is intuitive and well-structured, allowing teams to quickly create campaigns, manage interactions, and review performance data. The platform uses a modular design approach for building customer journeys, which simplifies the creation of workflows for non-technical users. On the customer side, the experience is app-less and frictionless—users access their personalized feed through a secure link sent via SMS or email.
Pros & Cons
- +Significantly outperforms traditional channels like email and portals in terms of customer engagement and conversion rates.
- +No app download or login required, making it incredibly easy for customers to access personalized content.
- +Adheres to HIPAA and TCPA standards, ensuring data privacy and regulatory compliance.
- +Offers a wide array of tools for customer interaction, including multimedia, forms, e-signatures, and chat.
- −Relies on SMS for the initial invitation, which might be a limitation if customers have SMS filtering or prefer other initial contact methods.
- −Businesses might need to adjust their customer communication strategies to fully leverage the feed format.
- −While personalized, a continuous feed could potentially lead to information overload if not curated effectively.
- −As a web-based feed, continuous internet access is likely required for full functionality.
Features
Key features
- Personalized Business Feeds
- Offers a new B2C channel that combines the rich usability of scrolling feeds with the timeliness of text, delivering tailored content directly to customers without requiring app downloads or logins.
- SMS Invitations
- Initiates customer journeys through timely SMS invitations, directing them to their secure, personalized feeds, ensuring a smooth and accessible entry point.
- Rich Engagement & Interaction Tools
- Provides diverse ways for customers to engage within the feed, including multimedia content, action buttons, forms, e-signature capabilities, and two-way chat, facilitating comprehensive interactions and driving desired outcomes.
- Enterprise-Grade Compliance & Security
- Ensures the secure sharing of relevant customer information by being HIPAA and TCPA compliant, offering a trustworthy platform for sensitive data.
- High Conversion and Engagement
- Demonstrates superior performance compared to traditional outreach channels, leading to higher conversion rates and increased customer engagement by delivering relevant information in a familiar format.
- Augments Existing Channels
- Complements and enhances the effectiveness of existing channels like portals and mobile apps, driving significant increases in traffic and downloads rather than replacing them.
Additional features
- Business Feed Platform
- A new, personalized B2C channel that offers the rich usability and familiarity of scrolling feeds with the timeliness of text.
- Personalized Feeds
- Dominant format for consuming content on mobile devices, pioneered by Relay for B2C relationships.
- Timely SMS Invitations
- Connects customers to their personalized, secure feeds of curated content and tools.
- No Log In/No Download Required
- Customers can access their feeds without needing to log in or download an app.
- Secure (HIPAA and TCPA compliant)
- Allows sharing of relevant customer information without friction while maintaining security and compliance.
- Multimedia Content
- Allows for the inclusion of various media types within the feed.
- Action Buttons
- Enables customers to take direct actions within the feed.
- Forms
- Facilitates data collection and information gathering from customers.
- e-Signature
- Allows for electronic signing of documents within the feed.
- Two-Way Chat
- Enables direct communication between businesses and customers.
- Workflows
- Streamlines business processes and customer journeys.
- Messenger
- Facilitates communication.
Pricing
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About Relay
Relay is a B2C platform from Relay Network designed to drive conversions. It provides personalized communication, workflow management, and e-signature capabilities so businesses can effectively engage with customers. Relay includes features such as Relay Workflows for automation, Relay e-Signature for secure document signing, Relay Messenger for real-time communication, and Relay Smart Actions for decision-making support. This comprehensive approach enables companies to improve customer journeys and increase loyalty. Key capabilities: Relay Workflows Relay e-Signature Relay Messenger Relay Smart Actions Enterprise-Grade Compliance & Security Best for: businesses that need to improve customer engagement and drive conversions.
Relay Details
Relay's In-App Market Place
Does Relay have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (元), SEK (kr), INR (₹), RUB (₽)
Pros & Cons
- Significantly outperforms traditional channels like email and portals in terms of customer engagement and conversion rates.
- No app download or login required, making it incredibly easy for customers to access personalized content.
- Adheres to HIPAA and TCPA standards, ensuring data privacy and regulatory compliance.
- Offers a wide array of tools for customer interaction, including multimedia, forms, e-signatures, and chat.
- Relies on SMS for the initial invitation, which might be a limitation if customers have SMS filtering or prefer other initial contact methods.
- Businesses might need to adjust their customer communication strategies to fully leverage the feed format.
- While personalized, a continuous feed could potentially lead to information overload if not curated effectively.
- As a web-based feed, continuous internet access is likely required for full functionality.
Relay's Support Options
Email Address
info@relaynetwork.comContact
+1 484-580-9900Relay's Alternatives
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