RELAY

RELAY by Relay Network is a mobile-first, SMS-based customer engagement and communication platform that provides businesses with a modern alternative to traditional portals, apps, or email for interacting with clients. Its core innovation is delivering personalized, secure “feeds” via SMS links that allow recipients to access multimedia content, complete forms or surveys, sign documents, make payments, or engage in two-way chat without requiring an app download or login. This approach reduces friction in customer interactions, making it especially effective for onboarding, consent collection, feedback gathering, and transactional communications across sectors like healthcare, finance, insurance, and retail. The platform emphasizes compliance, adhering to regulations such as TCPA and HIPAA where applicable, which gives organizations confidence in deploying RELAY for sensitive communications. RELAY’s simplicity and mobile-first design enable fast deployment, easy integration into existing workflows, and high engagement rates, particularly with users who prefer direct, immediate communication. However, its focus on customer communication means it does not provide traditional logistics, fleet, or dispatch management functionality, so companies looking for a full TMS would need to pair it with other systems.