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RELAY

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Software Status:Active

About RELAY

RELAY is a B2C software platform from Relay Network designed to drive conversions. It combines Relay Workflows, Relay e-Signature, and Relay Messenger so businesses can create personalized customer journeys. This platform provides a reliable environment for managing customer interactions while ensuring enterprise-grade compliance and security. Relay also supports features like Relay Smart Actions to simplify customer engagement processes. The platform is geared toward organizations looking to increase deposits, spending, and customer loyalty through targeted communication strategies. Key capabilities: Relay Workflows Relay e-Signature Relay Messenger Relay Smart Actions enterprise-grade compliance Best for: businesses that need to improve customer engagement and conversion rates.

RELAY Details

Vendor
Relay Network
Year Launched
2010
Location
201 King of Prussia Rd Radnor, PA 19087
Deployment
cloud
Training Options
documentation, videos, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Portuguese, Chinese, Japanese, Korean, Italian.
Users
Businesses and organizations in healthcare, financial services, insurance, membership associations, retail, and other sectors needing customer engagement, onboarding, consent collection, or digital workflow solutions via a mobile-first channel.
Industries Served
Banking Onboarding, Digital Adoption, Plan Onboarding, Clinical Care Management, HRA Assist, Membership Onboarding, Renewals, Life Sciences
Tags
Business Feed Platform, Mobile-first Engagement, Customer Journey, SMS-based Feed, No-App Required, CX Builder, Digital Forms & Workflows, Compliant Messaging, Customer Engagement Analytics, Interactive Content, Secure Data Capture

RELAY's In-App Market Place

Does RELAY have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD ($), AUD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

  • High engagement via a feed format familiar to mobile users.
  • No app installation or login required, lowering friction for customers.
  • Supports rich interactivity, enabling multiple use-cases in one channel.
  • Built-in analytics to track behavior, engagement, and conversion metrics.
  • Feature-rich platform may require careful setup and configuration.
  • For simple communications, the full functionality may be more than necessary.
  • Integrations with backend systems are needed to fully process collected data.
  • Requires customer mobile connectivity and consent.
  • Ongoing management and optimization may be needed for complex workflows.

RELAY's Support Options

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