About RELAY
RELAY is a B2C software platform from Relay Network designed to drive conversions. It combines Relay Workflows, Relay e-Signature, and Relay Messenger so businesses can create personalized customer journeys. This platform provides a reliable environment for managing customer interactions while ensuring enterprise-grade compliance and security. Relay also supports features like Relay Smart Actions to simplify customer engagement processes. The platform is geared toward organizations looking to increase deposits, spending, and customer loyalty through targeted communication strategies. Key capabilities: Relay Workflows Relay e-Signature Relay Messenger Relay Smart Actions enterprise-grade compliance Best for: businesses that need to improve customer engagement and conversion rates.
RELAY by Relay Network is a mobile-first, SMS-based customer engagement and communication platform that provides businesses with a modern alternative to traditional portals, apps, or email for interacting with clients. Its core innovation is delivering personalized, secure “feeds” via SMS links that allow recipients to access multimedia content, complete forms or surveys, sign documents, make payments, or engage in two-way chat without requiring an app download or login. This approach reduces friction in customer interactions, making it especially effective for onboarding, consent collection, feedback gathering, and transactional communications across sectors like healthcare, finance, insurance, and retail. The platform emphasizes compliance, adhering to regulations such as TCPA and HIPAA where applicable, which gives organizations confidence in deploying RELAY for sensitive communications. RELAY’s simplicity and mobile-first design enable fast deployment, easy integration into existing workflows, and high engagement rates, particularly with users who prefer direct, immediate communication. However, its focus on customer communication means it does not provide traditional logistics, fleet, or dispatch management functionality, so companies looking for a full TMS would need to pair it with other systems.
Pros & Cons
- +High engagement via a feed format familiar to mobile users.
- +No app installation or login required, lowering friction for customers.
- +Supports rich interactivity, enabling multiple use-cases in one channel.
- +Built-in analytics to track behavior, engagement, and conversion metrics.
- −Feature-rich platform may require careful setup and configuration.
- −For simple communications, the full functionality may be more than necessary.
- −Integrations with backend systems are needed to fully process collected data.
- −Requires customer mobile connectivity and consent.
- −Ongoing management and optimization may be needed for complex workflows.
Features
Key features
- Business Feed Platform
- Offers a personalized mobile-friendly feed of content, tools, and interactions delivered to customers via SMS invitation.
- No Login or Download Required
- Customers access their feed directly via SMS without installing an app or creating an account.
- Rich Interactive Content & Actions
- Supports multimedia, buttons, forms, e-signatures, two-way chat, surveys, and other interactive elements within the feed.
- Secure and Compliant Notifications
- Manages mobile consent and sends notifications in a regulation-compliant way, suitable for sensitive industries.
- Reporting and Analytics
- Provides dashboards to track engagement, including views, clicks, submissions, and other performance metrics.
Additional features
- Feed-Based Customer Engagement Channel
- Delivers timely content, calls to action, and communications directly to mobile devices, serving as a modern alternative to email or portals.
- CX Builder™ for Content Creation
- Lets businesses build and customize experiences, from simple messages to complex workflows, without coding.
- Multi-Functional Interactions
- Enables interactive elements such as forms, e-signature, surveys, and chats to support onboarding, consent collection, evaluations, and more.
- Secure Data Capture & Workflow Automation
- Captures customer-submitted data securely and integrates with backend systems for automated processing.
- Segmentation & Customer Journey Targeting
- Triggers feeds at specific points in a customer’s journey, ensuring relevant messages and improving engagement and conversion.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About RELAY
RELAY is a B2C software platform from Relay Network designed to drive conversions. It combines Relay Workflows, Relay e-Signature, and Relay Messenger so businesses can create personalized customer journeys. This platform provides a reliable environment for managing customer interactions while ensuring enterprise-grade compliance and security. Relay also supports features like Relay Smart Actions to simplify customer engagement processes. The platform is geared toward organizations looking to increase deposits, spending, and customer loyalty through targeted communication strategies. Key capabilities: Relay Workflows Relay e-Signature Relay Messenger Relay Smart Actions enterprise-grade compliance Best for: businesses that need to improve customer engagement and conversion rates.
RELAY Details
RELAY's In-App Market Place
Does RELAY have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD ($), AUD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽)
Pros & Cons
- High engagement via a feed format familiar to mobile users.
- No app installation or login required, lowering friction for customers.
- Supports rich interactivity, enabling multiple use-cases in one channel.
- Built-in analytics to track behavior, engagement, and conversion metrics.
- Feature-rich platform may require careful setup and configuration.
- For simple communications, the full functionality may be more than necessary.
- Integrations with backend systems are needed to fully process collected data.
- Requires customer mobile connectivity and consent.
- Ongoing management and optimization may be needed for complex workflows.
RELAY's Support Options
Email Address
info@relaynetwork.comContact
+1 484-580-9900RELAY's Alternatives
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