About Remedyforce
Remedyforce is referenced here via BMC’s documentation portal for BMC Helix Remedyforce. The accessible public source primarily provides product documentation and resource navigation, and does not expose a detailed marketing overview from the provided URL, so module scope and packaging should be confirmed with BMC. In general, Remedyforce is evaluated in the context of service management/IT operations, where teams need structured documentation, configuration, and process guidance. Key capabilities: • Official product documentation and reference materials Access to product resources and updates (as provided) Implementation and administration guidance (as provided) Confirm functional modules with vendor documentation Best for: organizations already using Remedyforce that need authoritative documentation, or evaluators gathering official references.
BMC Helix Remedyforce is a modern IT Service Management (ITSM) platform specifically designed for mid-size companies, built on the robust Salesforce cloud infrastructure. It seamlessly integrates IT operations management (ITOM) and cognitive capabilities, enhancing business efficiency, compliance, and security. The platform offers a user-friendly interface that features intuitive web and mobile dashboards, enabling employees to resolve their IT issues via a highly effective omni-channel self-service portal. This approach not only empowers users but also alleviates the workload on IT teams, ensuring quicker resolution times for incidents and requests. With comprehensive functionalities, BMC Helix Remedyforce includes modules for incident, problem, change, and service level management, along with discovery and asset management tools. The platform's smart reporting and dashboard features provide real-time insights into key business metrics, facilitating improved decision-making and operational visibility. Importantly, the system operates on a configuration-not-customization principle, allowing businesses to deploy new technologies and services without extensive coding or scripting, making it accessible for organizations without large IT teams.
Pros & Cons
- +Built on the robust Salesforce platform, ensuring scalability and security.
- +Comprehensive service management for mid-sized businesses.
- +Real-time reporting and analytics.
- +Flexible pricing and no additional infrastructure needed.
- −Specific pricing details are not readily available and require contact with BMC.
- −May require Salesforce familiarity for optimized use.
Features
Key features
- Omni-channel self-service
- Intuitive self-service portal that allows employees to resolve IT issues independently.
- Configuration without customization
- New services and technologies can be deployed without complex coding, utilizing existing Salesforce knowledge.
- Seamless integration with ITOM
- Combines service management with IT operations for improved efficiency.
- Scalability
- Built to grow with mid-sized businesses, Remedyforce adapts to changing IT needs.
Additional features
- Incident Management
- Manage and resolve incidents quickly and efficiently, reducing downtime.
- Problem Management
- Identify root causes of recurring incidents to prevent future disruptions.
- Change Management
- Safely implement IT changes with minimal disruption to operations.
- Service Level Management
- Set and monitor service levels to ensure targets are met.
- Asset Management
- Track hardware and software assets throughout their lifecycle.
- Discovery
- Automatically identify and map assets to ensure complete visibility.
- Intelligent Analytics
- Real-time reporting and dashboard functionality provide actionable insights.
- Automated Workflows
- Pre-configured workflows simplify IT service management.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Remedyforce
Remedyforce is referenced here via BMC’s documentation portal for BMC Helix Remedyforce. The accessible public source primarily provides product documentation and resource navigation, and does not expose a detailed marketing overview from the provided URL, so module scope and packaging should be confirmed with BMC. In general, Remedyforce is evaluated in the context of service management/IT operations, where teams need structured documentation, configuration, and process guidance. Key capabilities: • Official product documentation and reference materials Access to product resources and updates (as provided) Implementation and administration guidance (as provided) Confirm functional modules with vendor documentation Best for: organizations already using Remedyforce that need authoritative documentation, or evaluators gathering official references.
Remedyforce Details
Remedyforce's In-App Market Place
Does Remedyforce have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
4
Mini Apps
Incident Management Console
Self-service Portal
Change Management Console
Service Health Monitoring
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$).
Pros & Cons
- Built on the robust Salesforce platform, ensuring scalability and security.
- Comprehensive service management for mid-sized businesses.
- Real-time reporting and analytics.
- Flexible pricing and no additional infrastructure needed.
- Specific pricing details are not readily available and require contact with BMC.
- May require Salesforce familiarity for optimized use.
Remedyforce's Support Options
Email Address
education@bmc.comContact
+1 (713) 918 2950Documentation
https://docs.bmc.com/docs/dashboard.actionCommunity Forums
https://community.bmc.com/Remedyforce's Alternatives
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