About Request Tracker
Request Tracker is a powerful and highly customizable help desk and issue tracking system designed for organizations that require flexibility and control.
Request Tracker Details
Request Tracker's In-App Market Place
Does Request Tracker have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), SEK (kr), CHF (CHF), INR (₹), AED (د.إ), SGD (S$)
Pros & Cons
- Strong email integration enables seamless ticket creation and communication without requiring users to learn new interfaces
- Robust permission system ensures secure access control across teams, departments, and sensitive organizational data
- Extensive plugin ecosystem allows expansion of core functionality without modifying the base system significantly
- Mature and stable platform with decades of development, ensuring reliability and strong community-driven improvements
- Initial setup and configuration can be complex, especially for organizations without dedicated technical expertise
- Limited native integrations compared to newer cloud-based help desk solutions requiring additional configuration or plugins
- Reporting features, while functional, lack advanced visualization and modern analytics capabilities found in competitors
- Requires ongoing maintenance and management for self-hosted deployments, increasing operational overhead for smaller teams
Request Tracker's Support Options
Community Forums
https://forum.bestpractical.com/Chatbot
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