About Request Tracker
Request Tracker is a powerful and highly customizable help desk and issue tracking system designed for organizations that require flexibility and control.
Request Tracker Details
Vendor
Best Practical Solutions, LLC
Year Launched
2001
Location
USA
Deployment
cloud
Training Options
live online
Countries Served
All Countries
Languages
English
Users
Admins, Managers, Support Staff
Industries Served
Healthcare, Education, Finance, Retail
Tags
Issue Tracking, Task Management, Ticketing System, Help Desk, Customer Support, Workflow Automation
Request Tracker's In-App Market Place
Does Request Tracker have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), SEK (kr), CHF (CHF), INR (₹), AED (د.إ), SGD (S$)
Pros & Cons
- Strong email integration enables seamless ticket creation and communication without requiring users to learn new interfaces
- Robust permission system ensures secure access control across teams, departments, and sensitive organizational data
- Extensive plugin ecosystem allows expansion of core functionality without modifying the base system significantly
- Mature and stable platform with decades of development, ensuring reliability and strong community-driven improvements
- Initial setup and configuration can be complex, especially for organizations without dedicated technical expertise
- Limited native integrations compared to newer cloud-based help desk solutions requiring additional configuration or plugins
- Reporting features, while functional, lack advanced visualization and modern analytics capabilities found in competitors
- Requires ongoing maintenance and management for self-hosted deployments, increasing operational overhead for smaller teams
Request Tracker's Support Options
Community Forums
https://forum.bestpractical.com/Chatbot
Available