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Requestor

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Software Status:Active

About Requestor

Requestor is a workflow management software from ServiceNow that supports enterprise workflow automation. It provides features like request tracking, approval management, and integration capabilities so organizations can manage requests efficiently. Requestor helps automate repetitive tasks, ensuring faster response times and improved resource allocation. This platform is designed to improve collaboration among teams while maintaining visibility over all workflows. Users can customize workflows to suit specific business needs and use built-in analytics for informed decision-making. Key capabilities: request management approval workflows dashboard reporting integration with other systems user access controls Best for: organizations that need to manage and automate their enterprise workflows effectively.

Requestor Details

Vendor
Requestor Technologies
Year Launched
2013
Location
Purkyňova 649/127, 612 00 Brno CZECH REPUBLIC
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, German
Users
Support teams, help desk agents, IT service departments, operations teams, and customer service professionals who manage inbound tickets, internal requests, and cross‑departmental enquiries.
Industries Served
Healthcare, Education, Finance, Retail, Technology, Manufacturing
Tags
Help desk software, ticketing system, SLA tracking, multi‑channel support, workflow automation, knowledge base, internal portal, time tracking, custom workflows, support collaboration

Requestor's In-App Market Place

Does Requestor have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
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Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CNY (¥), INR (₹), CHF (CHF), SGD (S$), MXN (Mex$), RUB (₽).

Pros & Cons

  • Consolidates many channels of customer and employee requests in one place for a clear support view.
  • Highly customisable workflows and ticket management tools adapt to varied organisational processes.
  • SLA tracking and time logging help teams meet service expectations and improve performance.
  • Built‑in knowledge base reduces repetitive questions and empowers users with self‑service options.
  • Offers cloud and on‑premises deployment options so organisations can choose what fits their infrastructure.
  • Small teams without formal support workflows might find many features more than they need.
  • Setting up advanced automation and custom processes can take time and planning.
  • Full benefit of ticket organisation and reporting requires consistent use and data entry.
  • Some advanced features may be tied to paid plans rather than entry‑level tiers.

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