About ReSM plus
ABBOTT.'s ReSM plus provides software capabilities aimed at simplifying core business processes. The linked pages have restricted access, making vendor verification necessary for detailed claims. Key capabilities: Configurable settings and roles Core workflow management Reporting and visibility Data export and backup Best for: organizations seeking centralized process management and reporting.
ReSM plus is a premier choice for Japanese enterprises looking to modernize their internal help desk through automation. Its standout value is the Hybrid Model—offering both cutting-edge Generative AI and the safety net of DTS's professional BPO (Business Process Outsourcing) services. It effectively transforms the help desk from a "cost center" to a "knowledge asset," ensuring that even if key IT staff leave, the company's operational knowledge remains intact and accessible.
Pros & Cons
- +The AI chatbot provides instant support even outside of business hours
- +Combines IT, HR, and Admin support into a single portal
- +AI handles up to 50% of routine inquiries, freeing up IT staff for core tasks.
- −Pricing is not public and requires a sales consultation.
- −Best suited for medium-to-large enterprises
- −Heavily optimized for the Japanese market and language.
Features
Key features
- Generative AI Response (RAG)
- Uses Retrieval-Augmented Generation (RAG) to provide instant, automated answers based on internal company documents and FAQ databases.
- Hybrid Support (AI + Human)
- A unique model where AI handles routine queries, but human operators from DTS can take over for complex issues (BPO service).
- Unified Web Portal
- A single "one-stop" window for all internal inquiries, including IT systems, HR, and general affairs.
- Knowledge Asset Management
- Automatically accumulates knowledge from inquiry history to continuously improve the accuracy of the AI.
- Multi-Channel Search
- Integrates with collaboration tools like Slack and Microsoft Teams, allowing users to search and ask questions directly from their existing workspaces.
Additional features
- Incident Management
- Systematic tracking and resolution of all support tickets.
- FAQ Management
- Tools to create, update, and manage a searchable database of frequently asked questions.
- Service Request Management
- Standardized workflows for requests like password resets or PC kitting.
- PC Kitting & Procurement (Option)
- Physical hardware management services, including setup and disposal of equipment.
- IT Asset Management (Option)
- Tracking hardware and software licenses across the organization.
- System Operation Outsourcing
- Optional full outsourcing of internal system management.
- Account Management
- Automated handling of user accounts and permissions.
- SLA Management
- Monitoring and reporting on service level performance.
- PDCA Improvement Cycle
- Data-driven insights to refine the AI's knowledge base and operational efficiency.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About ReSM plus
ABBOTT.'s ReSM plus provides software capabilities aimed at simplifying core business processes. The linked pages have restricted access, making vendor verification necessary for detailed claims. Key capabilities: Configurable settings and roles Core workflow management Reporting and visibility Data export and backup Best for: organizations seeking centralized process management and reporting.
ReSM plus Details
ReSM plus's In-App Market Place
Does ReSM plus have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
JPY (¥)
Pros & Cons
- The AI chatbot provides instant support even outside of business hours
- Combines IT, HR, and Admin support into a single portal
- AI handles up to 50% of routine inquiries, freeing up IT staff for core tasks.
- Pricing is not public and requires a sales consultation.
- Best suited for medium-to-large enterprises
- Heavily optimized for the Japanese market and language.
ReSM plus's Support Options
Email Address
support@abbott.comContact
1-800-555-1234Documentation
https://www.abbott.com/documentationCommunity Forums
https://community.abbott.com/ReSM plus's Alternatives
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