About ReSM plus
ABBOTT.'s ReSM plus provides software capabilities aimed at simplifying core business processes. The linked pages have restricted access, making vendor verification necessary for detailed claims. Key capabilities: Configurable settings and roles Core workflow management Reporting and visibility Data export and backup Best for: organizations seeking centralized process management and reporting.
ReSM plus is a premier choice for Japanese enterprises looking to modernize their internal help desk through automation. Its standout value is the Hybrid Model—offering both cutting-edge Generative AI and the safety net of DTS's professional BPO (Business Process Outsourcing) services. It effectively transforms the help desk from a "cost center" to a "knowledge asset," ensuring that even if key IT staff leave, the company's operational knowledge remains intact and accessible.
Pros & Cons
- The AI chatbot provides instant support even outside of business hours
- Combines IT, HR, and Admin support into a single portal
- AI handles up to 50% of routine inquiries, freeing up IT staff for core tasks.
- Pricing is not public and requires a sales consultation.
- Best suited for medium-to-large enterprises
- Heavily optimized for the Japanese market and language.
Features
Key features
Uses Retrieval-Augmented Generation (RAG) to provide instant, automated answers based on internal company documents and FAQ databases.
A unique model where AI handles routine queries, but human operators from DTS can take over for complex issues (BPO service).
A single "one-stop" window for all internal inquiries, including IT systems, HR, and general affairs.
Automatically accumulates knowledge from inquiry history to continuously improve the accuracy of the AI.
Integrates with collaboration tools like Slack and Microsoft Teams, allowing users to search and ask questions directly from their existing workspaces.
Additional features
Systematic tracking and resolution of all support tickets.
Tools to create, update, and manage a searchable database of frequently asked questions.
Standardized workflows for requests like password resets or PC kitting.
Physical hardware management services, including setup and disposal of equipment.
Tracking hardware and software licenses across the organization.
Optional full outsourcing of internal system management.
Automated handling of user accounts and permissions.
Monitoring and reporting on service level performance.
Data-driven insights to refine the AI's knowledge base and operational efficiency.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About ReSM plus
ABBOTT.'s ReSM plus provides software capabilities aimed at simplifying core business processes. The linked pages have restricted access, making vendor verification necessary for detailed claims. Key capabilities: Configurable settings and roles Core workflow management Reporting and visibility Data export and backup Best for: organizations seeking centralized process management and reporting.
ReSM plus Details
ReSM plus's In-App Market Place
Does ReSM plus have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
JPY (ÂĄ)
Pros & Cons
- The AI chatbot provides instant support even outside of business hours
- Combines IT, HR, and Admin support into a single portal
- AI handles up to 50% of routine inquiries, freeing up IT staff for core tasks.
- Pricing is not public and requires a sales consultation.
- Best suited for medium-to-large enterprises
- Heavily optimized for the Japanese market and language.
ReSM plus's Support Options
Email Address
support@abbott.comContact
1-800-555-1234Documentation
https://www.abbott.com/documentationCommunity Forums
https://community.abbott.com/ReSM plus's Alternatives
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