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Rezolve AI

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About Rezolve AI

Rezolve AI is a generative AI ITSM platform that automates employee support and ticket resolution. It integrates with Microsoft Teams and Slack, provides no-code automation for workflows, and delivers self-service answers through an AI knowledge base. Auto-resolution and continuous learning reduce ticket volume, while human in the loop chat supports complex cases. Integrations with tools like ServiceNow and Zendesk connect existing service desks. Key capabilities: AI self-service and auto-resolution for ITSM No-code workflow builder and integrations Teams and Slack based support channels Dynamic knowledge base with continuous learning Human handoff for complex issues Best for: IT teams improving service desk efficiency.

Rezolve AI Details

Vendor
Rezolve
Year Launched
2017
Location
11501 , Dublin Blvd STE 200, Dublin, California 94568, US
Deployment
cloud
Training Options
videos, live online
Countries Served
All Countries
Languages
English, Spanish, French, German, Dutch, Italian, Portuguese, Russian, Chinese, Japanese.
Users
Human Resources Manager, IT Support Specialist, Employee Engagement Coordinator, Help Desk Technician
Industries Served
State & Local, Government, Education, Retail, Hospitality, Credit Unions, & Banks, HealthCare, MSP, Construction
Tags
Artificial Intelligence, Chatbot, Conversational AI Platform, Employee Communication Tools, Employee Engagement, Help Desk, Human Resources, Incident Management, ITSM, Knowledge Base, Knowledge Management, Live Chat, Microlearning, Ticketing, Service Desk.

Rezolve AI's In-App Market Place

Does Rezolve AI have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN (Mex$), KRW (₩), TRY (₺)

Pros & Cons

  • 1. Improved Efficiency: Uses AI to automate tasks, reducing workload on service desk teams, Integrates with Microsoft Teams for easy access and streamlined communication.
  • 2. Enhanced User Experience: Provides an AI-powered knowledge base for employee self-service,improves First Time Resolution (FTR) and Mean Time to Resolution (MTTR).
  • 3. Empowered Agents: Provides intelligent tools and information for efficient problem-solving, enables collaboration and knowledge sharing among agents.
  • 4. Increased Productivity: Reduces enterprise friction and boosts employee productivity. Unlocks hidden enterprise knowledge through AI analysis. Improves employee satisfaction (ESAT) through better support.
  • 5. Security and Innovation: Ensures data security and compliance (e.g., HIPAA compliance mentioned). Drives innovation in service desk management.
  • 1. Limited Information: The description is marketing-oriented and lacks specifics on features and limitations.
  • 2. AI Dependence: Effectiveness might depend heavily on the quality of AI algorithms and training data.
  • 3. Customization: The level of customization for workflows and integrations might be unclear.
  • 4. Cost: Pricing information is not readily available.
  • 5. Talent Scarcity: While aiming to address talent scarcity, it might still require skilled personnel for setup and maintenance.

Rezolve AI's Support Options

Email Address

info@rezolve.ai

Contact

+1 833-522-8466

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