Rhino Support

0(0 reviews)

Software Status:Active

About Rhino Support

Rhino Support is a customer support software/platform from Rhino Support that provides live chat and a support ticket system. It includes a mobile app, user login functionality, and access to terms of service so users can manage customer inquiries efficiently. This platform is designed to keep customers satisfied by offering quick responses and organized ticket management. Rhino Support allows for easy access to support features, making it user-friendly for both customers and support agents. Key capabilities: live chat support ticket management mobile application user login terms of service Best for: customer support teams that need effective communication and resolution tools for managing client interactions.

Rhino Support Details

Vendor

Rhino Support

Year Launched

2010

Location

289 24th St. Suite 470, Ogden, UT 84401, US

Deployment

Training Options

demo, account manager, community

Countries Served

Globally

Languages

English

Users

SMEs, E-commerce businesses, SaaS companies and Customer service teams

Industries Served

E-commerce, Software-as-a-Service (SaaS), Small Business Services, Education, and Non-profits.

Rhino Support's In-App Market Place

Does Rhino Support have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

N/A

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

Features an extremely low learning curve that allows support agents to master the platform and start responding to customers within minutes.
Offers highly competitive flat-rate and per-user pricing models that are significantly more affordable than enterprise-grade competitors.
Provides excellent multi-site support for entrepreneurs who need to manage several different niche brands from a single dashboard.
Functions as a comprehensive all-in-one solution by including live chat and a searchable knowledge base at no additional cost.
Includes effective collision prevention tools that stop multiple agents from working on the same ticket and wasting team resources.

Lacks the sophisticated AI branching logic and deep workflow automation found in more advanced platforms like Zendesk or Salesforce.
The user interface follows an older design aesthetic that may feel less modern than contemporary "Material Design" applications.
Does not currently offer a native mobile app for on-the-go management, requiring agents to use a mobile web browser instead.
Analytics provide a strong high-level overview but lack the hyper-granular custom reporting required for complex data analysis.
Maintains a smaller library of native one-click integrations compared to the massive marketplaces of the industry's larger players.