About Rhino Support
Rhino Support is a customer support software/platform from Rhino Support that provides live chat and a support ticket system. It includes a mobile app, user login functionality, and access to terms of service so users can manage customer inquiries efficiently. This platform is designed to keep customers satisfied by offering quick responses and organized ticket management. Rhino Support allows for easy access to support features, making it user-friendly for both customers and support agents. Key capabilities: live chat support ticket management mobile application user login terms of service Best for: customer support teams that need effective communication and resolution tools for managing client interactions.
Rhino Support by Rhino Support is a cloud-based help desk solution designed to simplify customer service operations for businesses of all sizes. Its primary purpose is to provide a centralized platform for managing customer inquiries, tickets, and live chat interactions. Key features include ticket management, real-time chat, reporting dashboards, and mobile accessibility, making it a versatile tool for e-commerce companies, SaaS providers, and SMEs seeking to improve customer engagement. The user interface is straightforward and intuitive, with a clean dashboard that organizes tickets, chats, and reports in a logical manner. Navigation is simple, allowing support agents to quickly access open tickets, assign tasks, and monitor customer conversations. The live chat widget integrates seamlessly into websites, offering customers an easy way to reach support teams. Unique design elements such as mobile-friendly layouts and streamlined ticket assignment workflows enhance usability. Functionality is robust, covering the essentials of help desk operations. Rhino Support enables businesses to track customer inquiries, prioritize tickets, and monitor agent performance. The reporting module provides insights into ticket resolution times and customer satisfaction trends.
Pros & Cons
- +Features an extremely low learning curve that allows support agents to master the platform and start responding to customers within minutes.
- +Offers highly competitive flat-rate and per-user pricing models that are significantly more affordable than enterprise-grade competitors.
- +Provides excellent multi-site support for entrepreneurs who need to manage several different niche brands from a single dashboard.
- +Functions as a comprehensive all-in-one solution by including live chat and a searchable knowledge base at no additional cost.
- +Includes effective collision prevention tools that stop multiple agents from working on the same ticket and wasting team resources.
- −Lacks the sophisticated AI branching logic and deep workflow automation found in more advanced platforms like Zendesk or Salesforce.
- −The user interface follows an older design aesthetic that may feel less modern than contemporary "Material Design" applications.
- −Does not currently offer a native mobile app for on-the-go management, requiring agents to use a mobile web browser instead.
- −Analytics provide a strong high-level overview but lack the hyper-granular custom reporting required for complex data analysis.
- −Maintains a smaller library of native one-click integrations compared to the massive marketplaces of the industry's larger players.
Features
Key features
- Simplified Ticketing System
- Converts emails into support tickets that can be assigned, tagged, and tracked effortlessly.
- Live Chat
- An integrated chat widget that allows support agents to communicate with website visitors in real-time.
- Multi-Site Management
- The ability to manage support for multiple different websites/brands from a single Rhino Support account.
- Knowledge Base
- A self-service portal where businesses can host FAQs and tutorials to reduce ticket volume.
- Collision Detection
- Real-time alerts that show when another agent is currently viewing or replying to a ticket to prevent duplicate responses.
Additional features
- Automated Email-to-Ticket Conversion
- Convert customer emails into support tickets automatically for faster issue resolution.
- Customizable Contact Forms
- Design tailored contact forms to capture customer queries and support requests.
- Canned Responses
- Use saved templates for common questions to improve response speed and consistency.
- Detailed Reporting & Analytics
- Track metrics like response times and ticket volumes with advanced reporting tools.
- User Management & Roles
- Assign roles and permissions to manage support teams securely and effectively.
- Internal Notes
- Add private comments within tickets to enhance team collaboration and context.
- File Attachments
- Allow customers and agents to share files directly in tickets or chat.
- Standard SSL Security
- Protect customer data with SSL encryption for secure communication and storage.
- Custom Branding
- Personalize the help center with logos, colors, and brand-specific themes.
- Customer History
- View all past interactions with a specific user for better support continuity.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Rhino Support
Rhino Support is a customer support software/platform from Rhino Support that provides live chat and a support ticket system. It includes a mobile app, user login functionality, and access to terms of service so users can manage customer inquiries efficiently. This platform is designed to keep customers satisfied by offering quick responses and organized ticket management. Rhino Support allows for easy access to support features, making it user-friendly for both customers and support agents. Key capabilities: live chat support ticket management mobile application user login terms of service Best for: customer support teams that need effective communication and resolution tools for managing client interactions.
Rhino Support Details
Rhino Support's In-App Market Place
Does Rhino Support have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- Features an extremely low learning curve that allows support agents to master the platform and start responding to customers within minutes.
- Offers highly competitive flat-rate and per-user pricing models that are significantly more affordable than enterprise-grade competitors.
- Provides excellent multi-site support for entrepreneurs who need to manage several different niche brands from a single dashboard.
- Functions as a comprehensive all-in-one solution by including live chat and a searchable knowledge base at no additional cost.
- Includes effective collision prevention tools that stop multiple agents from working on the same ticket and wasting team resources.
- Lacks the sophisticated AI branching logic and deep workflow automation found in more advanced platforms like Zendesk or Salesforce.
- The user interface follows an older design aesthetic that may feel less modern than contemporary "Material Design" applications.
- Does not currently offer a native mobile app for on-the-go management, requiring agents to use a mobile web browser instead.
- Analytics provide a strong high-level overview but lack the hyper-granular custom reporting required for complex data analysis.
- Maintains a smaller library of native one-click integrations compared to the massive marketplaces of the industry's larger players.
Rhino Support's Support Options
Email Address
support@rhinosupport.comContact
1-800-123-4567Documentation
https://support.rhinosupport.com/documentationCommunity Forums
https://forums.rhinosupport.comRhino Support's Alternatives
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