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Richdesk

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Software Status:Active

About Richdesk

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Richdesk Details

Vendor
Orkastrate Limited
Year Launched
1984
Location
20-22 Wenlock Road London N1 7GU United Kingdom
Deployment
cloud
Training Options
Countries Served
All Countries
Languages
English, French, Spanish, German, Italian, Portuguese, Dutch
Users
IT Support Agents, IT Managers, Help Desk Technicians, System Administrators, Service Delivery Managers, Customer Support Specialists, Operations Managers, Technical Support Engineers, Infrastructure Managers, Compliance Officers
Industries Served
Healthcare (e.g., NHS), Automotive (e.g., Hyundai, FIAT), Logistics and Transportation (e.g., Tuffnells), Parking and Urban Mobility (e.g., NCP), Public Sector, Education, Financial Services, Retail, Manufacturing, Technology and Software Development
Tags
Customer Service, Help Desk, ITSM, Richdesk

Richdesk's In-App Market Place

Does Richdesk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), GBP (£), EUR (€), AUD (A$), CAD (C$), JPY (¥), INR (₹), CNY (¥), KRW (₩), RUB (₽), BRL (R$), MXN (Mex$)

Pros & Cons

  • Easy Deployment & Personalization: Quick to set up with out-of-the-box configurations.
  • Comprehensive ITSM Features: Includes service and asset management without additional upgrades.
  • Customer Self-Service Portal: Simplifies issue resolution for users with intuitive workflows.
  • ITIL-Compliant Ticket Management: Supports best practices in IT service delivery.
  • Strong Industry Experience: Developed by experts with decades of knowledge.
  • Customizable Dashboards & Reporting: Provides insights into performance and efficiency.
  • Potential Learning Curve: Businesses may need time to familiarize themselves with workflows.
  • Limited Details on Advanced Integrations: More transparency needed on third-party compatibility.
  • Web-Based Dependency: Might experience occasional slowdowns compared to local solutions.

Richdesk's Support Options

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