About RingByName
RingByName is a communication software platform from InPhonex that provides cloud-based phone services. It includes features such as call management, voicemail to email, and call recording so businesses can maintain efficient communication. This platform is designed for teams of any size, allowing them to collaborate effectively through advanced phone system capabilities. Additionally, RingByName offers integration with popular CRM systems to keep customer interactions organized. Key capabilities: call management voicemail to email call recording CRM integration mobile access Best for: businesses that need a comprehensive phone solution for communication and customer service.
RingByName by InPhonex is a cloud-based business phone system designed to enhance communication efficiency and support productivity for businesses of all sizes. This VoIP solution offers a range of useful features, including call routing, voicemail, and call analytics, all aimed at improving business operations and customer interactions. The system is built with simplicity in mind, making it accessible to businesses looking for an affordable and user-friendly communication tool. The user interface of RingByName is generally intuitive, with a well-organized dashboard that provides a clear overview of recent calls, missed calls, and voicemail messages. This makes it easy for users to manage their communication needs on a daily basis. However, the initial setup can be a bit challenging for those without prior experience with VoIP systems, as it requires some technical configuration. Despite this, the user experience is largely positive once the system is set up, thanks to its clear layout and easy-to-navigate features. Functionality-wise, RingByName excels with a range of important tools that make business communication more efficient.
Pros & Cons
- • Powerful UCaaS features
- • Built-in customer contact center and journey management tools
- • Cutting-edge features such as desktop and mobile collaboration tools - videos, chat, SMS and file sharing
- • Personal attention to details and customer relationship
- • Responsive and dedicated team
- • Easy to use and very flexible
- • Competitive pricing
- • There can be confusion around fee increases
- • Changes are made to the service without notice, which can interrupt service
- • Inability to add a mobile number as a routing feature
- • Difficulty in coordinating between local technician and RingByName team
- • Recorded calls can be difficult to search for
- • Not being able to call certain numbers in the US
- • Losing functionality when upgrades are made
- • Incoming caller ID can be intermittent
- • Confusing pricing models
Features
Key features
RingByName greets callers by name, which can help to create a more personal experience.
RingByName remembers who the caller last spoke with, so that you can route them to the appropriate person.
You can screen calls by defining them as VIPs, normal callers, or even callers you want to block. Calls can be routed through menus, to departments, or to individuals.
RingByName knows your office hours as well as team member availabilities, so you'll never miss a call.
RingByName works simultaneously on your landline, mobile device and computer.
Additional features
Get unlimited calls to the US and Canada for one low monthly price. Super low cost international calling is also available.
RingByName gives you complete control over your business phone service settings and automated system. You can also get call reporting and analytics.
RingByName offers features such as call presence, enhanced CRM, dial-in teleconferencing, and quick notes sharing to help you collaborate with your team.
RingByName includes features such as call queuing, remote call pickup, and call screening to help you manage your customer interactions.
RingByName offers features such as role-based permissions, single sign on, and cost center billing to help large organizations manage their phone systems.
RingByName offers a variety of phone numbers and devices to choose from.
RingByName integrates with a variety of third-party applications, such as Salesforce and Zapier.
RingByName offers voicemail to email, customized greetings, and music on hold.
RingByName allows you to send and receive business SMS messages and faxes.
RingByName has mobile apps for iOS and Android devices so you can take your business calls on the go.
Pricing
Monthly plans
Countries & Languages
Interface languages
Billing currencies
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About RingByName
RingByName is a communication software platform from InPhonex that provides cloud-based phone services. It includes features such as call management, voicemail to email, and call recording so businesses can maintain efficient communication. This platform is designed for teams of any size, allowing them to collaborate effectively through advanced phone system capabilities. Additionally, RingByName offers integration with popular CRM systems to keep customer interactions organized. Key capabilities: call management voicemail to email call recording CRM integration mobile access Best for: businesses that need a comprehensive phone solution for communication and customer service.
RingByName Details
RingByName's In-App Market Place
Does RingByName have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Accepted Payment Currencies
USD ($)
Pros & Cons
- • Powerful UCaaS features
- • Built-in customer contact center and journey management tools
- • Cutting-edge features such as desktop and mobile collaboration tools - videos, chat, SMS and file sharing
- • Personal attention to details and customer relationship
- • Responsive and dedicated team
- • Easy to use and very flexible
- • Competitive pricing
- • There can be confusion around fee increases
- • Changes are made to the service without notice, which can interrupt service
- • Inability to add a mobile number as a routing feature
- • Difficulty in coordinating between local technician and RingByName team
- • Recorded calls can be difficult to search for
- • Not being able to call certain numbers in the US
- • Losing functionality when upgrades are made
- • Incoming caller ID can be intermittent
- • Confusing pricing models
RingByName's Support Options
RingByName's Alternatives
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