About RingCentral Contact Center
RingCentral Contact Center is a contact center software from RingCentral that provides true omnichannel customer use. It combines effortless setup for the cloud contact center, AI sentiment analysis, and power dialing so users can interact with customers across various channels effectively. The platform also includes smart routing, real-time and historical analytics, and offers 99% uptime for uninterrupted service. Additionally, it helps track and create strategic goals to improve core workflows. Key capabilities: effortless setup AI sentiment analysis power dialing smart routing real-time analytics Best for: businesses that need a reliable solution for managing customer interactions and improving service delivery.
RingCentral Contact Center Details
RingCentral Contact Center's In-App Market Place
Does RingCentral Contact Center have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($)
Pros & Cons
- Wonderful incoming fax line.
- Fairly easy to use system with straightforward training.
- Clean and useful web interface.
- Affordable option for VOIP phones with many features for directing calls.
- Great customer service and better service for a lower price.
- Positive switch experience from Google Voice.
- Excellent overall call quality.
- Small delays when working remotely.
- Lack of advanced warning before service stoppage for subscription issues.
- Customer support issues, with lost records of calls and repetitive explanations.
- Sometimes calls do not ring or show up, leading to missed call notifications.
RingCentral Contact Center's Support Options
Contact
+1 855-424-7573Chatbot
Available