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RingCentral Engage Digital

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Software Status:Active

About RingCentral Engage Digital

RingCentral Engage Digital is a digital engagement platform from RingCentral that connects with customers on 20+ digital touchpoints, social media, and custom channels. It provides support for interactive virtual agents (IVAs), advanced engagement features, and 24/7 customer support capabilities so businesses can maintain ongoing communication with their customers anytime, anywhere. The platform allows businesses to offer instant self-service and engage with customers across various channels to meet their preferences. Key capabilities: connect with customers on 20+ digital channels support interactive virtual agents provide 24/7 customer assistance facilitate social media engagement enable custom channel integration Best for: businesses that need to improve customer communication and support across multiple digital platforms.

RingCentral Engage Digital Details

Vendor
RingCentral
Year Launched
1999
Location
US Headquarters 20 Davis Drive, Belmont, CA 94002, USA
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, French, German, Spanish, Italian, Portuguese, Dutch, Japanese, Chinese, Korean, Russian, Arabic, Turkish
Users
Customer Service Teams, Contact Centers, Sales Teams, Marketing Departments, Medium to Large Enterprises, Industries with High Customer Interaction
Industries Served
Retail and E-commerce, Financial Services, Healthcare, Telecommunications, Hospitality, Technology, Public Sector
Tags
Omnichannel Communication, Customer Engagement, Digital Customer Service, Unified Messaging, AI-Powered Routing, Contact Center Solution, Cloud-Based Communication

RingCentral Engage Digital's In-App Market Place

Does RingCentral Engage Digital have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Cad (C$), Gbp (£), Aud (A$), Jpy (¥), Chf (chf), Cny (¥), Rub (руб), Inr (₹), Brl (R$), Mxn ($)

Pros & Cons

  • • Facilitates telehealth by allowing communication via a separate phone number.
  • • Offers multi-functional capabilities including text, fax, calls, team groups, and call recording.
  • • Easy to use, deploy, and centralizes communication and files effectively.
  • • Allows for easy data import and export and includes notes and video call features.
  • • Provides a single profile view of customer interactions across multiple channels.
  • • Notifications can be missed or delayed.
  • • Relies on a stable internet connection and can be relatively expensive.
  • • User interface may lag or become slow at times.
  • • Some features might be unnecessary or confusing for users.
  • • The notification system can be unreliable if the application is not opened regularly.

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