SalesLens logo

SalesLens

0(0 reviews)
Software Status:N/A

About SalesLens

SalesLens is a CRM software from Salesforce that helps companies become Agentic Enterprises where humans and agents drive success together through a unified AI and data. It combines features like supporting human and agent collaboration, providing a free CRM for rapid growth, and managing over 5 million conversations with Agentforce for efficient customer interactions. This allows organizations to use AI capabilities while maintaining essential human engagement. SalesLens is designed to facilitate communication and improve workflow, making it easier for teams to achieve their goals. Key capabilities: AI-driven insights Conversation management Collaborative tools Integration with existing systems Resource tracking Best for: businesses that need to improve customer relationship management and data-driven decision making.

SalesLens Details

Vendor
Salesforce
Year Launched
Location
San Francisco, California, USA
Deployment
Training Options
demo, account manager, community
Countries Served
SalesLens is available globally.
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Japanese.
Users
Administrator, Manager, Agent
Industries Served
Healthcare, Education, Finance, Retail
Tags
Call Accounting, Call Center Workforce Management, Salesforce, Call Center

SalesLens's In-App Market Place

Does SalesLens have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

14

Mini Apps

1. CallTrackingMetrics - Integrates call tracking and reporting with Salesforce to provide detailed analytics on phone call conversions and ROI.

2. DialSource - Automates call dialing

logging

and recording within Salesforce to streamline call center operations and improve productivity.

3. 8x8 Virtual Contact Center - Offers seamless integration with Salesforce for advanced call routing

analytics

and workforce management capabilities.

4. Five9 - Enhances Salesforce's call center capabilities with advanced IVR

dialer

and reporting features for improved customer engagement and agent efficiency.

5. Talkdesk - Provides advanced call center functionality within Salesforce

including real-time call monitoring

analytics

and call routing based on CRM data.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$)

Pros & Cons

  • Provides real-time data on call center performance
  • Helps optimize agent schedules for better customer service
  • Easily integrates with Salesforce for seamless workflow
  • Offers advanced analytics and reporting capabilities
  • Improves efficiency and productivity in the call center operations.
  • Expensive subscription fees, making it costly for small businesses
  • Steep learning curve for users who are not familiar with Salesforce platform
  • Limited customization options compared to other call center software
  • Technical glitches and bugs leading to downtime and lost data
  • Lack of integration with third-party applications, limiting functionality
  • Inadequate customer support for troubleshooting and resolving issues

SalesLens's Support Options

SalesLens's Alternatives