About SalesRep
SalesRep is a sales management software from Salesforce that provides tools for managing customer relationships and sales processes. It combines lead tracking, opportunity management, and sales forecasting, so teams can effectively monitor their sales pipelines and performance. SalesRep allows users to automate repetitive tasks, gain insights from data analytics, and collaborate with team members easily. It also integrates with other Salesforce products for a comprehensive sales solution. Key capabilities: lead tracking opportunity management sales forecasting data analytics integration with Salesforce products Best for: sales teams that need to manage leads and track sales performance.
SalesRep is a long-standing live chat and helpdesk software designed to help businesses deliver fast, personal, and effective customer support directly from their websites. Operating since 1995, SalesRep positions itself as a powerful yet flexible customer service solution that combines real-time live chat, support ticketing, and visitor monitoring into one unified platform. At its core, SalesRep enables businesses to engage website visitors instantly through live chat, allowing support agents to build stronger relationships and resolve issues quickly. The platform offers real-time visitor monitoring, letting agents see who is on the site, where they are located, and even what they are typing before messages are sent. This proactive insight helps teams respond faster and more accurately. Features such as file transfers, canned responses, customizable chat widgets, and SEO-friendly chat design further enhance usability and customer experience. SalesRep also includes an advanced support ticket system, making it suitable not just for live interactions but also for structured, ongoing customer support.
Pros & Cons
- +Easy and fast to set up.
- +Combines live chat and helpdesk ticketing in one platform.
- +Strong real-time monitoring and visitor control features.
- +Highly customizable to match website branding.
- +Useful agent coaching and supervision tools.
- −Interface may feel dated compared to newer AI-first tools.
- −Lacks built-in AI automation or chatbots.
- −Advanced visitor control features may feel intrusive if misused.
Features
Key features
- Live Chat Support – Engage website visitors instantly with real-time chat to build personal customer relationships.
- HelpDesk Ticketing – Manage, track, and resolve customer issues efficiently using an advanced support ticket system.
- Real-Time Visitor Monitoring – View and interact with site visitors live, including pages visited and actions taken.
- File Transfer in Chat – Send and receive files directly within the chat window for faster issue resolution.
- Agent Coaching Tools – Supervise and guide agents while they are actively assisting customers.
- Customizable Chat Widgets – Match live chat buttons and widgets to your website’s branding and design.
- Canned Responses – Create predefined answers, URLs, images, and actions to speed up agent replies.
Additional features
- Live Visitor Tracking – Monitor visitor behavior and activity across your website in real time.
- See What Customers Type – View messages as customers type before they send them.
- Force Push Navigation – Redirect visitors to specific internal or external pages without a chat session.
- Support Ticket Management – Organize customer issues with a structured ticketing workflow.
- Geo Location Data – Identify visitor location to personalize support interactions.
- Reports and Analytics – Access performance insights on chats, agents, and customer engagement.
- SEO-Friendly Chat – Keep visitors on your website longer, improving engagement and SEO metrics.
- Custom Chat Buttons – Design unique live chat buttons for different pages or campaigns.
- Multi-Agent Support – Add multiple agents to handle chats simultaneously.
- Quick Setup – Deploy live chat and helpdesk tools in minutes without complex configuration.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About SalesRep
SalesRep is a sales management software from Salesforce that provides tools for managing customer relationships and sales processes. It combines lead tracking, opportunity management, and sales forecasting, so teams can effectively monitor their sales pipelines and performance. SalesRep allows users to automate repetitive tasks, gain insights from data analytics, and collaborate with team members easily. It also integrates with other Salesforce products for a comprehensive sales solution. Key capabilities: lead tracking opportunity management sales forecasting data analytics integration with Salesforce products Best for: sales teams that need to manage leads and track sales performance.
SalesRep Details
SalesRep's In-App Market Place
Does SalesRep have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), INR (₹), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), TRY (₺), RUB (₽), ZAR (R), BRL (R$)
Pros & Cons
- Easy and fast to set up.
- Combines live chat and helpdesk ticketing in one platform.
- Strong real-time monitoring and visitor control features.
- Highly customizable to match website branding.
- Useful agent coaching and supervision tools.
- Interface may feel dated compared to newer AI-first tools.
- Lacks built-in AI automation or chatbots.
- Advanced visitor control features may feel intrusive if misused.
SalesRep's Support Options
Email Address
sales@salesforce.comContact
1-800-667-6389Documentation
https://help.salesforce.comCommunity Forums
https://success.salesforce.comChatbot
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