About Samespace
Samespace is a contact center platform from Samespace that supports customer use management. It combines AI that executes and scales, workflow control without the code, and operational intelligence so organizations can improve their service delivery. This platform is designed for integration with enterprise systems, allowing users to adapt quickly to operational demands. Key capabilities: AI execution Workflow control Operational intelligence Enterprise integration Day one readiness Best for: organizations that need to simplify contact center operations and improve customer interactions.
Samespace Details
Samespace's In-App Market Place
Does Samespace have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), AED (د.إ), SGD (S$), HKD (HK$), NZD (NZ$), CHF (CHF), ZAR (R)
Pros & Cons
- Ease of Use/Navigation: Many reviewers find Samespace simple, easy to use, and easy to navigate. The user interface is praised for being clean and intuitive.
- Integration with Salesforce: Several reviewers highlight the seamless integration with Salesforce as a significant advantage.
- Call Quality: Generally, call quality is reported as good and disturbance-free.
- Call Logging and Data Storage: Samespace stores call logs and data, allowing users to analyze their work and gain insights.
- Features for Upscaling Work: Reviewers mention features that help improve their work processes.
- Chrome Extension for Easy Installation: The Chrome extension makes installation quick and simple.
- Person's Name Displayed During Calls: A small but appreciated feature is that the caller's name appears on the screen.
- Coaching and Conference Options: The software provides options for coaching users and conducting conference calls.
- Connectivity/Reconnection Issues: Some users experience frequent reconnections that can lead to call disconnections.
- Basic Call Handling Features Missing: Basic features such as copying or selecting a contacted number are missing. Clicking a number directly initiates a call, which can be inconvenient.
- Network Dependency: Performance is heavily dependent on network stability. Network issues can cause the software to stop working.
- Login Issues: Some users have reported login failures even with correct credentials.
- Missing Basic Features: Some reviewers point out the absence of basic features like a mute button.
- Limited Customization: One reviewer suggested more customization options for skins and layouts.
- Lack of Two-Factor Authentication: A security concern raised is the lack of two-factor authentication for logins.
- Reporting Limitations: While call data is stored, some users might need more robust reporting and analytics features.
Samespace's Support Options
Contact
+1 650-666-2800