Scopedesk

0(0 reviews)

Software Status:Discontinued

About Scopedesk

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Vendor

Scope Technologies

Year Launched

Location

Naperville, Illinois, USA

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Portuguese, Dutch, Russian

Users

Manager, Supervisor, Agent, IT Support Specialist, Customer Service Representative

Industries Served

Healthcare, Education, Finance, Retail, Technology, Government, Hospitality, Manufacturing, Transportation

Does Scopedesk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1. Live Chat - Provides real-time communication between customers and support agents for instant assistance.

2. Knowledge Base - Allows companies to create and manage a database of helpful articles for customers to self-serve and find solutions.

3. Ticketing System - Streamlines the process of tracking

managing

and resolving customer inquiries or issues efficiently.

4. Social Media Integration - Enables businesses to connect their social media platforms and manage customer interactions across various channels.

5. Analytics Dashboard - Provides insights and data on support ticket trends

customer satisfaction rates

agent performance

and more for informed decision-making.

Free trial

Free version

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Promo Offer

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Provides a comprehensive platform for managing customer support inquiries
Offers customizable ticketing system for efficient issue resolution
Integrates seamlessly with existing CRM systems for streamlined communication
Enables real-time reporting and analytics for performance tracking
Facilitates self-service options for customers to find answers quickly
Supports multi-channel communication for increased accessibility and customer satisfaction