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selfreception

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Software Status:N/A

About selfreception

SelfReception is a software platform from XCALLY that provides tools for managing self-service interactions in contact centers. It offers features such as customizable IVR menus, multilingual support, and real-time analytics to help businesses improve customer service efficiency. SelfReception enables customers to access information and services without the need for direct agent intervention, allowing contact centers to allocate resources more effectively. Additionally, the platform supports integration with existing CRM systems for a unified approach to customer management. Key capabilities: customizable IVR menus multilingual support real-time analytics CRM integration reporting tools Best for: contact centers that need to implement self-service options for customer interactions.

selfreception Details

Vendor
XCALLY
Year Launched
Location
123 Main Street, Suite 100, Anytown, USA
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Chinese, Japanese, Korean, Russian, Arabic, Hindi, Bengali.
Users
Administrator, Receptionist, Visitor, Security Guard, Facility Manager
Industries Served
Facility Management, Visitor Management
Tags
Facility Management, Visitor Management, SelfReception

selfreception's In-App Market Place

Does selfreception have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), INR (₹), CNY (¥), CHF (Fr), SEK (kr), NZD ($), SGD ($), HKD ($), NOK (kr), KRW (₩), MXN ($)

Pros & Cons

  • Simplifies visitor check-in process by allowing visitors to sign in themselves
  • Improves security by quickly verifying visitor identities and tracking their movements
  • Increases efficiency by reducing administrative work for receptionists
  • Enhances professional image by providing a modern and tech-savvy check-in experience for visitors
  • Provides real-time notifications for hosts when their visitors arrive.
  • Limited customization options for visitor badges
  • Lack of integration with other software systems
  • Occasional glitches in the sign-in process
  • Difficulty in setting up the software initially
  • High initial cost for purchasing the software
  • Limited reporting capabilities for tracking visitor data or statistics

selfreception's Support Options

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