Seraph

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Software Status:Active

About Seraph

Seraph is a project management software from AngelCode that supports team collaboration and task tracking. It combines latest updates, real-time notifications, and customizable dashboards so teams can stay informed and organized. Users can easily manage project timelines, assign tasks, and monitor progress, ensuring accountability and transparency within the team. Additionally, Seraph includes integration with various third-party tools, allowing for a more cohesive workflow. It is designed to accommodate teams of any size, making it suitable for both small startups and large enterprises. Key capabilities: task management collaboration tools time tracking reporting analytics integration options Best for: project managers and teams that need a centralized platform for managing projects and facilitating communication.

Seraph Details

Vendor

Helpdesk/WiseServe

Year Launched

1996

Location

154 Oxford Road, Oxford, Oxfordshire OX4 2EB, GB

Deployment

Training Options

demo, account manager, community

Countries Served

Globally

Languages

English

Users

IT Managers, Help Desk Technicians, and Small Business Owners (Repair Shops).

Industries Served

IT Support agencies, MSPs, Computer Repair Shops, SMEs, Startups, Healthcare, Legal, and Education.

Seraph's In-App Market Place

Does Seraph have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

N/A

Pricing Options

Free trial

Free version

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Promo Offer

Accepted Payment Currencies

USD ($), GBP (£)

Pros & Cons

High Customizability The open-source core allows for deep code modifications to fit your exact business logic.
All-in-One Focus Includes specialized features like stock and credit control specifically for technical repair workflows.
Deployment Choice Can be hosted on-premise for maximum data privacy or in the cloud for remote access.
Cost-Effective Offers a free entry point and a one-time deployment path that avoids expensive monthly subscriptions.
Integrated Collaboration Built-in internal chat keeps team communication centralized without needing external apps like Slack.

Technical Setup Requires significantly more technical expertise to install and configure than standard "plug-and-play" SaaS.
Smaller Ecosystem Fewer third-party integrations and marketplace apps compared to global leaders like Zendesk.
Utility-First UI The interface is clean and functional but lacks the visual polish of high-end enterprise platforms.
Self-Guided Support Relies heavily on community documentation, which requires more manual effort to navigate.
No Native App Lacks a dedicated mobile application, limiting field technicians to the mobile web browser.