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ServiceNow IT Service Management

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Software Status:Active

About ServiceNow IT Service Management

ServiceNow IT Service Management is a software platform from ServiceNow that aligns with ITIL standards to manage access and availability of services, fulfill service requests, and support service delivery. It provides features like Learning, Get Started, and Sales support, along with a demo option, ensuring comprehensive user assistance. ServiceNow ITSM helps organizations efficiently manage their IT services through a reliable framework, allowing teams to adhere to best practices and improve service reliability. With global accessibility, it caters to a wide range of organizational needs. Key capabilities: access management service request fulfillment service availability monitoring ITIL compliance user support options Best for: IT teams that need to manage service delivery and support processes efficiently.

ServiceNow IT Service Management Details

Vendor
ServiceNow
Year Launched
2004
Location
ServiceNow Headquarters 2225 Lawson Lane, Santa Clara, CA 95054, US
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Japanese, Chinese, Korean, Russian, Swedish, Danish, Norwegian, Finnish, Polish, Turkish, Arabic, Hebrew, Hindi, Thai, Indonesian, Vietnamese
Users
IT departments, enterprises, managed service providers, government agencies, universities
Industries Served
IT services, finance, healthcare, government, education, telecommunications
Tags
ServiceNow, ITSM, workflow automation, incident management, change management, problem management, service catalog, CMDB, enterprise IT, SaaS, Santa Clara

ServiceNow IT Service Management's In-App Market Place

Does ServiceNow IT Service Management have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

3

Mini Apps

xtype Enterprise CV

Tenon Marketing Automation

GenAI4CSM

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£)

Pros & Cons

  • Robust incident, problem, and change management modules streamline IT operations.
  • AI-powered virtual agents automate routine queries and improve response times.
  • Strong integration capabilities connect with numerous enterprise systems seamlessly.
  • Cloud-based architecture ensures scalability, uptime, and global accessibility.
  • Customizable workflows adapt easily to complex organizational requirements.
  • High licensing costs make it less accessible for smaller organizations.
  • Implementation process can be complex and time-consuming.
  • Performance can slow when handling extremely complex workflows.
  • Steep learning curve compared to simpler helpdesk solutions.

ServiceNow IT Service Management's Support Options

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