ServiceTrac logo

ServiceTrac

by Codon Software · Since 2017
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ActiveAvailable globallyCloud
Quick facts
VendorCodon Software
Year launched2017
StatusActive
LocationCodon Software Private Limited 161/1, Road No: 13A, Jubilee Hills Hyderabad 500033 INDIA
Countries servedGlobal
Languages13
Integrations
Free tier
Free trial
Contact salesYES

About ServiceTrac

ServiceTrac is an enterprise solutions software from Codon Software that offers comprehensive tools for managing operations across various sectors, including manufacturing and retail. It combines Enterprise Solutions, Philosophy, Technology, and a Global Foot Print so organizations can effectively simplify their operational workflows. This platform supports businesses in improving service management, ensuring consistent performance, and facilitating global collaboration. With its emphasis on technology and a strategic approach, ServiceTrac is designed to meet the demands of diverse industries. Key capabilities: Enterprise Solutions Philosophy Technology Global Foot Print Best for: organizations that need efficient service management across multiple locations.

**ServiceTrac** is an all-encompassing CRM and field management platform tailored to streamline operations, service requests, and sales activities for organizations with field teams. Its core strength lies in simplifying complex workflows such as service request handling, warranty management, expense processing, and team monitoring, all accessible via its mobile EzRep app. The platform ensures that teams can operate efficiently from anywhere, with real-time updates and data access that keep everyone aligned and productive. The platform boasts an intuitive user interface that offers customized dashboards displaying key metrics including service requests, progress reports, reminders, and notifications. Users can easily switch between modules such as customer management, location tracking, document access, and report approvals. The cohesive design is aimed at minimizing training time and maximizing operational efficiency, making it suitable for various industries like services, manufacturing, retail, and non-profits. One of its notable features is real-time location monitoring with EzRep, enabling supervisors to track field staff, optimize schedules, and ensure better resource allocation. The platform also supports robust document management—allowing secure storage and instant access to contracts and files.

Pros & Cons

What users like
  • +All-in-one platform for service, sales, and field management
  • +Mobile support for remote and on-the-go use
  • +Streamlined workflows and approvals
  • +Real-time location tracking and document access
  • +Customizable dashboards for better management
What users flag
  • Pricing details available upon request only
  • May require initial onboarding assistance
  • Limited specific integrations with third-party apps are detailed
  • User training may be needed for full adoption
  • Potential dependency on internet connectivity

Features

Key features

1. Service Request Management
Track and resolve customer requests swiftly and efficiently, regardless of location.
2. Customer & Lead Management
Maintain complete control over customer details and leads to nurture relationships effectively.
3. Real-Time Location Tracking
Monitor sales and service teams’ movements, optimize schedules, and improve productivity.
4. Expense & Reimbursements
Submit, approve, and manage expenses on the move, streamlining financial processes.
5. Document Management
Securely manage and access important files and contracts from anywhere in real time.
6. Multi-Stage Report Approvals
Enable fast, multi-level approvals on reports and requests via mobile, reducing delays.
7. Training & Certification
Train customers, track progress, and generate certificates to enhance client confidence and staff skills.

Additional features

1. Dashboard
Offers a comprehensive view of open requests, service reminders, and analytics customized to user needs.
2. Service Request Tracking
Log and resolve warranty, maintenance, or installation requests with ease.
3. Customer & Lead Management
Organize customer information to improve service quality and sales opportunities.
4. Location Monitoring
Track field activities, trips, and team movements via EzRep for efficiency.
5. Expense Management
Capture and approve travel expenses, reimbursements, and automate mileage logs.
6. Document Management
Securely store and retrieve contracts, documents, and files anywhere.
7. Goal & Targets Tracking
Set sales and service targets, monitor progress, and push performance.
8. Workflow & Approval Processes
Streamline multi-level report and expense approvals from anywhere.
9. Training Module
Educate customers, certify expertise, and track certification status.
10. Notifications & Alerts
Stay updated with real-time alerts for meetings, requests, and approvals.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
13
Interface languages
11
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchChineseJapaneseKoreanRussianArabicHindi

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇲🇽MXN🇮🇳INR🇧🇷BRL🇭🇰HKD

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