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Serviceware Knowledge

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Software Status:Active

About Serviceware Knowledge

Serviceware Knowledge is a knowledge management platform from Serviceware that increases the efficiency of service teams and provides up-to-date information. It combines agentic AI & automation, no-code and workflow orchestration, and data management & integrations so users can access accurate knowledge quickly. Serviceware Knowledge supports governance & security to ensure that information is managed responsibly. With AI-powered capabilities, it helps teams change information into actionable insights, ensuring that knowledge remains current and relevant. This platform is designed to be user-friendly, allowing teams across various functions to use knowledge effectively. Key capabilities: platform agentic AI & automation no-code and workflow orchestration data management & integrations governance & security Best for: service teams that need efficient knowledge management solutions.

Serviceware Knowledge Details

Vendor
Serviceware
Year Launched
1998
Location
Serviceware-Kreisel 1 65510 Idstein Germany
Deployment
cloud, on premise, windows, linux, ios, android
Training Options
documentation, videos
Countries Served
All Countries
Languages
English, German
Users
Customer service agents, Chatbot systems, Field service teams, IT support teams, HR personnel, Sales teams, Marketing teams, Knowledge managers, Digital transformation leads, Call center agents
Industries Served
E-commerce, IT and software, Human resources, Financial services (e.g. Commerzbank), Insurance (e.g. BGV), Logistics and delivery (e.g. DHL, DPD), Recruitment (e.g. StepStone), Telecommunications, Digital services
Tags
Customer Service, Knowledge Management, Serviceware Knowledge, Software, Industry, Usage, Functionality

Serviceware Knowledge's In-App Market Place

Does Serviceware Knowledge have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NOK (kr), DKK (kr), INR (₹), KRW (₩), HKD (HK$), TWD (NT$), SGD (S$)

Pros & Cons

  • Centralized knowledge base for consistent, accurate info.
  • AI-powered content creation and smart search.
  • Multiple integrations with CRM, ERP, and helpdesk tools.
  • Mobile app support (iOS & Android).
  • Strong permission and approval system for content control.
  • Browser extension and website widget options for easy access.
  • Pricing not transparent – requires custom quotes.
  • AI features need cloud processing, which may raise privacy concerns.
  • Initial setup may require training and consultation for optimal use.

Serviceware Knowledge's Support Options

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