About ServiceWise
ServiceWise is a service management software/platform from TechExcel that helps organizations manage their service requests and incidents efficiently. It includes features such as ticketing management, knowledge base integration, and reporting tools so teams can track and resolve issues more effectively. ServiceWise supports ITIL best practices, allowing companies to align their service management processes with industry standards. The platform provides a user-friendly interface that enables both customers and support teams to interact easily. Key capabilities: ticketing management knowledge base integration reporting tools ITIL compliance user-friendly interface Best for: organizations that need to improve their service desk operations and reduce response times.
ServiceWise Details
ServiceWise's In-App Market Place
Does ServiceWise have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr), SEK (kr)
Pros & Cons
- Consolidates support requests from numerous channels into one central system.
- SLA tools improve accountability and help teams meet service expectations.
- The knowledge base encourages self‑help, reducing repetitive support tasks.
- Asset tracking ties technical support to the resources being supported.
- Custom workflows allow teams to automate steps and enforce business rules.
- Teams new to structured support systems may need training to get full value.
- Smaller organisations with minimal support demand might find the breadth of features more than needed.
- Some advanced customisation options may require configuration support.
- Reporting insights depend on consistent ticket categorisation and usage.
ServiceWise's Support Options
Email Address
support@techexcel.comContact
+1 (925) 871-3900Community Forums
https://community.techexcel.com/