SessionM logo

SessionM

by SessionM · Since 1994
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ActiveAvailable globallyCloud
Quick facts
VendorSessionM
Year launched1994
StatusActive
LocationPurchase, New York 10577, US
Countries servedGlobal
Languages9
Integrations2+
Free tier
Free trial
Contact salesYES

About SessionM

SessionM is a loyalty platform from SessionM that helps users automate, manage, measure, and improve loyalty and customer engagement at scale. It provides customer engagement management, performance analytics, and loyalty program automation so businesses can effectively manage their marketing efforts. SessionM enables organizations to use data insights to improve customer experiences and drive engagement. Additionally, it supports partner integrations to improve the functionality of the ecosystem. Key capabilities: customer engagement management performance analytics loyalty program automation partner integrations data insights Best for: businesses that need to manage and measure customer loyalty programs.

SessionM is a leading platform designed to empower brands with customer loyalty and engagement solutions. It offers a versatile, end-to-end loyalty management system that enables marketers to build strategies, implement campaigns, and optimize programs across multiple channels. Its core features include flexible data management, customizable points and tiers, and omnichannel campaign execution—all aimed at fostering stronger customer relationships and increasing lifetime value. The platform’s intuitive user interface simplifies campaign setup, monitoring, and analytics, allowing users with varying technical expertise to run effective loyalty initiatives. SessionM supports seamless integration with a wide range of systems, including Mastercard’s consulting services, third-party POS systems, and customer data sources. Its architecture allows enterprise-scale deployment across global markets, ensuring broad compatibility and flexibility. The platform’s functionality extends to real-time updates of customer profiles, personalized offers and rewards, and advanced analytics that guide continual program enhancements. Its loyalty features, such as tiered programs, offer incentives, and earn-and-burn models, actively increase customer participation. Mastercard’s expertise further enhances loyalty strategy development and implementation, delivering measurable results and industry recognition.

Pros & Cons

What users like
  • +Robust loyalty program management features
  • +Seamless omnichannel communications
  • +Customizable and flexible rule engine
  • +Advanced analytics and insights
  • +Strong industry recognition and awards
What users flag
  • May require substantial setup time
  • Complex features require training
  • Dependency on Mastercard services
  • Limited product customization options outside standard modules

Features

Key features

Data Management
Real-time updates to customer profiles with flexible data types to enable dynamic segments and personalized communication.
Points and Tiers
Manage loyalty points and tiered programs via a rules engine, increasing customer incentives and loyalty outcomes.
Campaign Management
Schedule, trigger, and optimize omnichannel marketing communications from a self-service hub.
Rewards and Offers
Create and manage discounts, promos, and rewards to motivate customer behaviors across channels, including POS.
Analytics and Insights
Monitor performance with dashboards, track engagement metrics, and optimize strategies continuously.
Loyalty Program Strategy & Optimization
Mastercard’s consultancy helps design, implement, and refine customer loyalty programs effectively.
Customer Engagement
Use loyalty programs like tiered, offer, and earn-and-burn to attract and retain customers.

Additional features

End-to-End Loyalty Solutions – From strategy to execution, the platform supports comprehensive program management.
Flexible Data Types & Segments – Allows dynamic and customized customer segmentation to target personalized offers.
Omnichannel Campaigns – Schedule and trigger campaigns across multiple channels and devices.
Reward Management – Manage discounts, promos, and customer incentives efficiently.
Real-Time Analytics – Monitor program performance with detailed dashboards.
Tiered Loyalty Programs – Build incentivized tiers to add value and foster loyalty.
Offer Programs – Reward customers through personalized offers and incentives.
Earn-and-Burn Programs – Provide flexibility in earning and redeeming points.
Loyalty Program Optimization – Continual assessment and improvement of programs.
Expert Consulting – Mastercard offers strategic guidance for creating effective loyalty programs.

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

Global
Countries served
9
Interface languages
16
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseJapaneseKoreanChinese.

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇳CNY🇮🇳INR🇷🇺RUB🇰🇷KRW🇧🇷BRL🇲🇽MXN🇸🇬SGD🇮🇩IDR🇹🇷TRY🇿🇦ZAR

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