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Simplisys Service Desk

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Software Status:Development

About Simplisys Service Desk

Simplisys Service Desk is a help desk software from Simplisys that provides IT support management. It includes ticket management, knowledge base integration, and service level agreement tracking so organizations can effectively respond to user inquiries and incidents. The software helps manage support requests, document solutions, and ensure compliance with service agreements. Simplisys Service Desk also supports reporting and analytics to track performance metrics and user satisfaction. Key capabilities: ticket management knowledge base integration service level agreements reporting user satisfaction tracking Best for: IT teams that need to manage support inquiries efficiently.

Simplisys Service Desk Details

Vendor
Simplisys
Year Launched
Location
London, UK
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, French, German, Spanish, Italian, Portuguese, Dutch, Swedish, Finnish, Danish, Norwegian, Polish, Russian, Chinese, Japanese, Korean
Users
IT Support Analysts, IT Managers, Service Desk Technicians, Customer Service Representatives
Industries Served
Healthcare, Education, Finance, Retail
Tags
Customer Service, Help Desk, ITSM, Simplisys Service Desk

Simplisys Service Desk's In-App Market Place

Does Simplisys Service Desk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

13

Mini Apps

1. Knowledge Base Integration: This add-on allows for seamless integration of a knowledge base system into Simplisys Service Desk

providing users with quick access to self-service resources and solutions.

2. SLA Management: This add-on helps streamline service level agreement (SLA) management by allowing users to easily create

track

and report on SLA performance within Simplisys Service Desk.

3. Asset Management: This add-on enables users to efficiently manage and track IT assets within Simplisys Service Desk

helping to improve asset visibility and streamline maintenance processes.

4. Chat Support Integration: This add-on integrates live chat support functionality directly into Simplisys Service Desk

enabling users to easily communicate with support agents in real-time.

5. Reporting and Analytics: This add-on provides advanced reporting and analytics features within Simplisys Service Desk

allowing users to monitor performance

identify trends

and make data-driven decisions.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£)

Pros & Cons

  • [5]: https://www.appvizer.com/marketing/feedback-management/custplace?utm_source=chatgpt.com "Custplace: Reviews, Prices & Features | Appvizer"
  • Limited customization options for form fields and workflows
  • Lack of integration options with third-party applications
  • Steep learning curve for inexperienced users
  • Limited reporting and analytics capabilities
  • Inconsistent customer support response times

Simplisys Service Desk's Support Options

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