About SimplyDesk
SimplyDesk is an IT Service Management (ITSM) and IT Asset Management (ITAM) software from PCI that modernizes IT service and asset management. It combines IT services, general services, and a knowledge base, so users can manage their IT infrastructure effectively. Designed for cloud sovereignty, SimplyDesk supports multiple service frameworks and includes Service Level Agreements (SLAs) to ensure accountability and performance metrics. With a focus on ease of use, it caters to various organizational needs, making it suitable for IT departments and general service providers. Key capabilities: IT services General services Knowledge base SLA management Cloud deployment Best for: IT departments and service providers that need efficient management of IT services and assets.
SimplyDesk, created by PCI, is a comprehensive help-desk and IT service-management (ITSM) solution. Its primary purpose is to centralize support ticketing, IT asset inventory, and service-catalog workflows into one unified system. With modules for automatic network inventory, asset tracking (including movable assets via barcode/RFID), and multi-channel help-desk communication, SimplyDesk aims to streamline how IT teams and service providers handle incidents, requests, and asset management. SimplyDesk offers a clean, intuitive, and responsive interface. Users report that both support agents and end users pick it up quickly, thanks to its logically structured dashboards and customizable layout. The self-service portal is particularly user-friendly and can be tailored to match an organization’s visual identity. The interface adapts well to different devices (PC, tablet, smartphone), allowing users to manage tickets or access the knowledge base on the go. One of SimplyDesk’s strengths is its modular design: help-desk ticketing, IT asset management, and automatic network inventory all live in the same system. Its ticketing engine supports incident tracking, SLA management, role-based agent assignments, multichannel communication (email, chat, phone), and a service catalog.
Pros & Cons
- +Annual prepayment is required for the listed monthly subscription rate.
- +Materials and labels for barcode/RFID are not included in the license fee.
- +CTI API and SSO/LDAP are optional modules or features, potentially incurring extra cost.
- +Asset count limits are not specified, making scalability difficult to determine.
- +On-Premise pricing and specific Advanced Helpdesk costs are not disclosed.
- −Annual prepayment is required for the listed monthly subscription rate.
- −Materials and labels for barcode/RFID are not included in the license fee.
- −CTI API and SSO/LDAP are optional modules or features, potentially incurring extra cost.
- −Asset count limits are not specified, making scalability difficult to determine.
Features
Key features
- Integrated Service Desk and Asset Management
- It combines help desk functionality with management and inventory of both IT assets and general movable property.
- Advanced Inventory with Multiple Technologies
- It supports network scanning, Active Directory linking, and inventory using both Barcode and RFID technologies.
- Comprehensive Self-Service Portal
- Customers have an unlimited access portal for self-service, which is included even in the basic Helpdesk formula.
- Service Commitment (SLA) Management
- The Advanced Helpdesk version allows for the management and tracking of Service Level Agreements.
- Resource and Space Reservation
- The system includes the unique capability to manage the reservation of both equipment and meeting rooms.
Additional features
- Service Desk/Help Desk
- Provides a platform for customer support and priority management.
- Priority Management
- Allows for the classification and handling of support tickets based on urgency.
- Incoming Email Management
- Supports handling support requests received via email.
- Unlimited Number of Customers
- The system can support an unrestricted number of end-users.
- Self-Service Portal
- Offers a dedicated portal where customers can find information and potentially submit requests.
- Statistics
- Provides reporting and data analysis features.
- Automatic Notifications
- The system sends out alerts for relevant events.
- Service Commitments (SLA)
- The Advanced version manages and tracks Service Level Agreements.
- Custom Forms
- Allows for the creation of forms tailored to specific information collection needs.
Pricing
Monthly plans
HELPDESK
EUR 30
Advanced
EUR 50
Countries & Languages
Available in
Interface languages
Billing currencies
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About SimplyDesk
SimplyDesk is an IT Service Management (ITSM) and IT Asset Management (ITAM) software from PCI that modernizes IT service and asset management. It combines IT services, general services, and a knowledge base, so users can manage their IT infrastructure effectively. Designed for cloud sovereignty, SimplyDesk supports multiple service frameworks and includes Service Level Agreements (SLAs) to ensure accountability and performance metrics. With a focus on ease of use, it caters to various organizational needs, making it suitable for IT departments and general service providers. Key capabilities: IT services General services Knowledge base SLA management Cloud deployment Best for: IT departments and service providers that need efficient management of IT services and assets.
SimplyDesk Details
SimplyDesk's In-App Market Place
Does SimplyDesk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
HELPDESK
EUR 30
Advanced
EUR 50
Accepted Payment Currencies
Eur (€)
Pros & Cons
- Annual prepayment is required for the listed monthly subscription rate.
- Materials and labels for barcode/RFID are not included in the license fee.
- CTI API and SSO/LDAP are optional modules or features, potentially incurring extra cost.
- Asset count limits are not specified, making scalability difficult to determine.
- On-Premise pricing and specific Advanced Helpdesk costs are not disclosed.
- Annual prepayment is required for the listed monthly subscription rate.
- Materials and labels for barcode/RFID are not included in the license fee.
- CTI API and SSO/LDAP are optional modules or features, potentially incurring extra cost.
- Asset count limits are not specified, making scalability difficult to determine.
SimplyDesk's Support Options
Email Address
infos@pci-info.comContact
+33 (0)4 72 20 09 92SimplyDesk's Alternatives
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