SMART Customer Care
About SMART Customer Care
SMART Customer Care is a customer service management platform from SMART business that registers and processes customer service requests. It combines SMART Connector for eSputnik, SMART Connector for GMS, and a centralized news and success stories hub so businesses can effectively communicate and engage with their customers. This solution includes tools for sending bulk and triggered emailings via eSputnik, sending bulk and triggered mailings via SMS/Viber channels, and staying informed about the latest trends and customer success stories. Key capabilities: customer request registration email campaign management SMS/Viber campaign management news updates customer success stories Best for: businesses that need to maintain effective customer communication and service management.
SMART Customer Care by SMART Business is a comprehensive customer engagement solution designed to streamline and enhance customer support operations. Tailored for businesses looking to optimize their customer interactions, the software integrates various engagement tools into a single, unified platform. Its core functionalities include multi-channel support, ticketing, knowledge base integration, real-time analytics, and customer behavior tracking. Built for both small businesses and large enterprises, the software’s primary aim is to improve customer satisfaction, reduce response times, and create data-driven service experiences that foster loyalty. The user interface of SMART Customer Care is thoughtfully designed with a modern and clean aesthetic. It offers a dashboard that presents key metrics at a glance, including ticket volume, agent performance, and customer satisfaction ratings. Navigation is intuitive, with clearly labeled menus and a logical flow between modules. Whether users are accessing case history, sending follow-up emails, or assigning tasks to team members, the system makes it easy with drag-and-drop capabilities and quick-access shortcuts. The interface is also responsive, adapting seamlessly across devices — an important feature for teams working remotely or on-the-go.
Pros & Cons
- +Centralizes all customer data and interaction history, fostering a unified and human-oriented service approach.
- +Streamlines service request processing, automates tasks, and reduces manual workload, leading to faster response times.
- +Offers omnichannel communication, personalized interactions, and a robust knowledge base, improving customer satisfaction.
- +Built on Microsoft Power Platform, allowing for easy expansion with additional modules and connectors to meet evolving business needs.
- −Requires Microsoft 365, Power Apps per User, or Power Apps per App licenses, which might be an additional cost or commitment for businesses not already integrated.
- −Many advanced communication channels and features like SMART Chat and SMART Easy Bot require additional module or connector purchases.
- −While "out-of-the-box," initial deployment, data migration, and training for key users can be a significant undertaking.
Features
Key features
- Unified Environment for Customer Data
- Systematizes customer data from all departments, providing a single source for customer information and communication history. This prevents data fragmentation and ensures a holistic view of each customer.
- Accelerated Business Process for Service Requests
- Consolidates service requests into a centralized system, significantly speeding up processing times and improving efficiency.
- Company Knowledge Base
- Facilitates the creation of a centralized knowledge repository, empowering customer service agents with quick access to information and improving resolution rates.
- SLA Execution Control
- Standardizes the service delivery process and allows for real-time monitoring of time spent on requests, ensuring compliance with service level agreements.
- Multiple Communication Channels (with Connectors)
- Supports a wide array of communication channels (telephony, email, SMS, Viber, WhatsApp, Telegram, Chatbot, Messenger, Instagram) through additional connectors, enabling omnichannel customer interaction.
- Operational Analysis and Control
- Provides built-in tools for supervisors and operators to monitor performance, analyze activity, and gain insights into customer service effectiveness.
Additional features
- SLA Execution Control
- Standardizes the service delivery process and allows for real-time monitoring of time spent on requests, ensuring compliance with service level agreements.
- Unified Environment for Customer Data
- Systematizes customer data from all departments, providing a single source for customer information and communication history. This prevents data fragmentation and ensures a holistic view of each customer.
- Accelerated Business Process for Service Requests
- Consolidates service requests into a centralized system, significantly speeding up processing times and improving efficiency.
- Multiple Communication Channels (with Connectors)
- Supports a wide array of communication channels (telephony, email, SMS, Viber, WhatsApp, Telegram, Chatbot, Messenger, Instagram) through additional connectors, enabling omnichannel customer interaction.
- Operational Analysis and Control
- Provides built-in tools for supervisors and operators to monitor performance, analyze activity, and gain insights into customer service effectiveness.
- Company Knowledge Base
- Facilitates the creation of a centralized knowledge repository, empowering customer service agents with quick access to information and improving resolution rates.
Pricing
Monthly plans
Smart Sales
USD 10
Smart Crm Solutions X2
USD 15
Smart Crm Solutions X3
USD 20
Countries & Languages
Interface languages
Billing currencies
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About SMART Customer Care
SMART Customer Care is a customer service management platform from SMART business that registers and processes customer service requests. It combines SMART Connector for eSputnik, SMART Connector for GMS, and a centralized news and success stories hub so businesses can effectively communicate and engage with their customers. This solution includes tools for sending bulk and triggered emailings via eSputnik, sending bulk and triggered mailings via SMS/Viber channels, and staying informed about the latest trends and customer success stories. Key capabilities: customer request registration email campaign management SMS/Viber campaign management news updates customer success stories Best for: businesses that need to maintain effective customer communication and service management.
SMART Customer Care Details
SMART Customer Care's In-App Market Place
Does SMART Customer Care have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Smart Sales
USD 10
Smart Crm Solutions X2
USD 15
Smart Crm Solutions X3
USD 20
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr)
Pros & Cons
- Centralizes all customer data and interaction history, fostering a unified and human-oriented service approach.
- Streamlines service request processing, automates tasks, and reduces manual workload, leading to faster response times.
- Offers omnichannel communication, personalized interactions, and a robust knowledge base, improving customer satisfaction.
- Built on Microsoft Power Platform, allowing for easy expansion with additional modules and connectors to meet evolving business needs.
- Requires Microsoft 365, Power Apps per User, or Power Apps per App licenses, which might be an additional cost or commitment for businesses not already integrated.
- Many advanced communication channels and features like SMART Chat and SMART Easy Bot require additional module or connector purchases.
- While "out-of-the-box," initial deployment, data migration, and training for key users can be a significant undertaking.
SMART Customer Care's Support Options
SMART Customer Care's Alternatives
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