About SMART Customer Care
SMART Customer Care is a customer service management platform from SMART business that registers and processes customer service requests. It combines SMART Connector for eSputnik, SMART Connector for GMS, and a centralized news and success stories hub so businesses can effectively communicate and engage with their customers. This solution includes tools for sending bulk and triggered emailings via eSputnik, sending bulk and triggered mailings via SMS/Viber channels, and staying informed about the latest trends and customer success stories. Key capabilities: customer request registration email campaign management SMS/Viber campaign management news updates customer success stories Best for: businesses that need to maintain effective customer communication and service management.
SMART Customer Care Details
SMART Customer Care's In-App Market Place
Does SMART Customer Care have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr)
Pros & Cons
- Centralizes all customer data and interaction history, fostering a unified and human-oriented service approach.
- Streamlines service request processing, automates tasks, and reduces manual workload, leading to faster response times.
- Offers omnichannel communication, personalized interactions, and a robust knowledge base, improving customer satisfaction.
- Built on Microsoft Power Platform, allowing for easy expansion with additional modules and connectors to meet evolving business needs.
- Requires Microsoft 365, Power Apps per User, or Power Apps per App licenses, which might be an additional cost or commitment for businesses not already integrated.
- Many advanced communication channels and features like SMART Chat and SMART Easy Bot require additional module or connector purchases.
- While "out-of-the-box," initial deployment, data migration, and training for key users can be a significant undertaking.