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Software Status:Active

About Smart Service

Smart Service is a field management software from My Service Depot that helps improve productivity and profits for service trades. It combines job scheduling, routing, and invoicing capabilities so users can manage their operations more efficiently. The software provides insight and analytics features for data-driven decision-making. With Smart Service, users can easily allocate resources, ensure timely job completion, and maintain clear communication with clients. It allows service companies to track performance metrics and improve overall operational efficiency. Key capabilities: job scheduling route improvement invoicing insights and analytics client communication Best for: service trade professionals that need to manage field operations effectively.

Smart Service Details

Vendor
My Service Depot
Year Launched
1997
Location
495 Metro Place South, Suite 280, Dublin, OH 43017
Deployment
windows, ios, android
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic.
Users
Field Technicians, Dispatchers, Office Administrators, Maintenance Supervisors, Service Managers
Industries Served
HVAC, Chimney Sweep, Document Destruction, Electrician, Fire Protection, Garage and Overhead Door, Irrigation Service, Mechanical Contractor, Pest Control, Plumbing, Pool and Spa Service, Property Management, Security Service, Septic Tank Service, Window Cleaning
Tags
Field Service Management, Scheduling, QuickBooks Integration, Dispatching, Job Tracking, Invoicing, Paperless Workflow

Smart Service's In-App Market Place

Does Smart Service have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud ($), Cad ($), Jpy (¥), Chf (Chf), Cny (¥), Rub (₽), Krw (₩), Mxn (Mex$), Inr (₹), Zar (R), Brl (R$), Try (Tl), Sar (ر.س), Aed (د.إ), Thb (฿), Nzd ($), Ils (₪), Sek (kr), Dkk (kr), Nok (kr), Ars ($), Hkd ($), Twd (nt$), Sgd ($), Idr (Rp), Myr (rm), Php (₱), Twd (nt$)

Pros & Cons

  • Easy-to-use mobile version, helpful for multi-location teams
  • Strong scheduling, dispatching, invoicing, and job management features
  • Streamlines processes, improves efficiency, and reduces errors
  • Good compatibility with billing, planning, and customer management
  • Reliable for handling high job volumes
  • Positive customer support and tech assistance
  • Widely recommended by satisfied users
  • Migration to new servers can be problematic
  • Some users feel it’s outdated ("Web1 software") and overpriced
  • Occasional inefficiencies in billing, work orders, and route optimization
  • French-focused platform, though international coverage is growing
  • Steep upfront costs (reported $10K+) can be a barrier

Smart Service's Support Options

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