About SmarterTrack
SmarterTrack is a self-hosted helpdesk platform from SmarterTools that provides comprehensive ticket management, live chat, and reporting functionalities with full control over the data—without any monthly fees. It combines ticketing capabilities, real-time chat support, and in-depth analytics so businesses can manage customer interactions effectively. Users can benefit from on-premises deployment, which allows for greater data privacy and control compared to cloud-based solutions. Key capabilities: ticket management live chat reporting data control self-hosted deployment Best for: businesses that need a reliable helpdesk solution for managing customer support and communication.
SmarterTrack Details
SmarterTrack's In-App Market Place
Does SmarterTrack have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- Comprehensive Feature Set: Offers a wide range of tools to manage customer support effectively.
- Customization: Allows tailoring of workflows and processes to meet specific business needs.
- Multi-Brand Support: Manages multiple brands within a single installation.
- Mobile Access: Provides mobile applications for support agents to manage tickets on the go.
- Learning Curve: Some users may find the extensive features initially challenging to master.
- Language Support: Primarily available in English, which may pose challenges for non-English speakers.
- Pricing: Higher cost compared to some competitors, which may be a consideration for small businesses.
SmarterTrack's Support Options
Email Address
sales@smartertools.comContact
+1 (623) 434-8050