SmartITSM

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Software Status:Active

About SmartITSM

SmartITSM is an IT service management software from Smart Service Desk designed to improve service management efficiency. It offers SMART auto learning Workflow Engine, advanced service automation software, and is certified by PinkVerify for 11 key ITIL processes, so organizations can achieve better compliance and operational effectiveness. Awarded by Gartner FrontRunners for two consecutive years, SmartITSM is also appraised by Capterra as the best functionality ITSM software. This platform supports flexible modular licensing models, allowing organizations to customize their service management solutions according to their specific needs. Key capabilities: ITIL process compliance Workflow automation Service quality assessment Modular licensing User-friendly interface Best for: IT managers and service desk professionals that need to reduce operational costs and improve service delivery.

SmartITSM Details

Vendor

Smart Service Desk

Year Launched

2007

Location

735 Plaza Blvd #210, Coppell, TX 75019, Texas, USA.

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean.

Users

Medium to Large Enterprises, IT Service Desk teams, IT Operations and Support staff

Industries Served

IT Services, Enterprises with internal IT departments, Organizations requiring ITIL-compliant service management, ISO-certified and compliance-driven organizations

SmartITSM's In-App Market Place

Does SmartITSM have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

N/A

Pricing Options

Free trial

Free version

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Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CNY (¥), INR (₹), BRL (R$), MXN (Mex$), CHF (CHF), SEK (kr), KRW (₩), SGD (S$), HKD (HK$), DKK (kr), NOK (kr), NZD (NZ$), ZAR (R), RUB (₽)

Pros & Cons

Flexible deployment options allow organizations to switch between on-premise and cloud as needs evolve.
Strong ITIL alignment helps standardize service processes and improve overall IT governance maturity.
Extensive automation reduces manual workloads and improves response consistency across IT operations.
High configurability enables customization of workflows and forms without requiring programming skills.
Built-in reporting and dashboards support data-driven decisions and SLA performance monitoring.

User interface may feel complex for small teams that only require basic service desk functionality.
Advanced automation rules may require training to configure correctly and avoid workflow errors.
Performance may vary depending on deployment model and underlying infrastructure capacity.
Reporting customization can be limited compared to specialized business intelligence tools.
Mobile app capabilities may not fully match the functionality available on the desktop version.