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Software Status:Active

About Smice

Smice is a mystery shopping software/platform from Smice that measures quality standards to improve operational excellence. It combines client mystery services, an internal audit app, and analytical tools to provide insights into service quality. This helps businesses understand their performance from a customer perspective. Smice also caters to various sectors and offers a subscription to a newsletter focused on mystery shopping, keeping users informed about new trends and methodologies. Key capabilities: Client mystère App audit interne Nos outils Nos clients Mystère Nos secteurs d’expertise Best for: businesses that need to assess and improve their service quality through confidential evaluations.

Smice Details

Vendor
Smice
Year Launched
2005
Location
58 Rue de Nanterre - 92600 Asnières-sur-Seine
Deployment
cloud, ios, android
Training Options
live online
Countries Served
All Countries
Languages
French and English
Users
Area managers, operational managers, coaches, store managers, quality managers.
Industries Served
Retail, Hospitality, Tourism, Catering, Transport, Cosmetics
Tags
Audit, Smice

Smice's In-App Market Place

Does Smice have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr), CNY (¥), INR (₹)

Pros & Cons

  • Easy to use, providing a reliable guide for maintaining service quality.
  • Helps improve product quality through regular monitoring.
  • Valuable tool for managing audits effectively.
  • Facilitates communication among different sectors within the application.
  • Convenient mobile access, allowing users to refer to standards anywhere.
  • Contains too many repetitive questions across different modules.
  • Lack of changes from month to month can lead to user boredom.
  • Requires extensive comments for completion, even for non-applicable sections.
  • Slow loading times can hinder user experience.
  • Internet connection is necessary for initial data loading, though offline use is available afterwards.

Smice's Support Options

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