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About Smiddle Agent Scripting

Smiddle Agent Scripting is a scripting software from Smiddle that provides tools for automation and customization of agent workflows. It includes support for multiple scripting languages, a user-friendly interface, and debugging features so users can create efficient scripts tailored to their needs. This application allows for the development of automated responses and actions within agent environments, which can improve productivity and reduce human error. Smiddle Agent Scripting also offers integration capabilities with various platforms and systems, ensuring versatility in deployment. Key capabilities: multiple scripting languages user-friendly interface debugging tools automation support platform integration Best for: businesses and teams that need to customize agent workflows and automate processes.

Smiddle Agent Scripting Details

Vendor
Smiddle
Year Launched
2015
Location
Kesklinna linnaosa Viru väljak 2, Tallinn, Harju maakond 10111, EE
Deployment
on premise, linux
Training Options
documentation, videos, in person
Countries Served
All Countries
Languages
English, Australian English, Russian
Users
Businesses of all sizes, from small and medium-sized enterprises (SMEs) to large enterprises
Industries Served
Telecommunications, Banking and Finance, Healthcare, Retail, E-commerce, Customer Service
Tags
Contact Center, Customer Service, Agent Scripting, Quality Assurance, CRM Integration, Performance Improvement, Customer Experience

Smiddle Agent Scripting's In-App Market Place

Does Smiddle Agent Scripting have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CNY (¥), INR (₹), RUB (₽), MXN (Mex$)

Pros & Cons

  • Reduces training time for new agents
  • Enhances agent efficiency
  • Provides clear and reliable customer information
  • Ensures communication based on professional scenarios
  • Flexible for various projects
  • Lowers training costs
  • Minimizes the impact of staff turnover
  • Cannot cover all potential customer questions, but covers 95% of scenarios.

Smiddle Agent Scripting's Support Options

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