About Smilee Chat
Smilee Chat is a chat software platform from Kommeet that engages website visitors to convert them into paying customers. It provides AI Chatbot, Chat software, and Chat team to facilitate real-time communication and support. This allows businesses to interact with potential clients effectively and improve customer service. Smilee Chat is designed to be user-friendly, making it easy for website owners to integrate the chat feature without extensive technical knowledge. Additionally, it supports CarWebshop, catering specifically to automotive e-commerce. Key capabilities: AI Chatbot Live messaging Customizable interface Analytics dashboard Customer support Best for: businesses that need to improve customer interaction and increase sales on their websites.
Smilee Chat by Kommeet is a customer engagement software designed to facilitate real-time interactions between businesses and their customers. It offers both live chat and AI-powered chatbot functionalities, enabling companies to provide instant support, answer queries, and engage in personalized conversations across multiple digital touchpoints. The software integrates seamlessly with websites, mobile applications, and social media platforms, ensuring businesses can connect with customers wherever they are most active. Additionally, Smilee Chat provides advanced reporting tools that allow businesses to track response times, measure customer satisfaction, and analyze behavioral trends to enhance engagement strategies. The user interface of Smilee Chat is intuitive and user-friendly, making it accessible for both small and large businesses. The design is clean and modern, with easy navigation that allows users to quickly access different features. The live chat interface is well-structured, ensuring smooth communication between customers and support agents. The AI chatbot setup is straightforward, with customizable options that enable businesses to tailor automated responses to their specific needs.
Pros & Cons
- 1. Real-time customer engagement
- 2. Flexible access and management
- 3. Enhanced functionality
- 4. Scalable support
- 1. Potential for missed opportunities without automation/outsourcing
- 2. Relies on internet connectivity for browser-based access
Features
Key features
Enables real-time video communication with audio and screen sharing, allowing for easy resolution of complex customer service issues.
Utilizes an AI assistant that can answer questions from a QA database, significantly boosting chat efficiency and managing high chat volumes.
Offers the option to outsource online customer service to Smilee's professional chat team, enhancing customer experience and sales.
Provides integration with Hubspot for saving chat history for new or existing customers and identifying users through marketing automation.
Allows users to sign in and manage chats from both desktop and mobile browsers (Safari and Chrome supported).
Provides options to customize chat colors, texts, logo, and pop-up time to match the website's brand without needing programming skills.
Additional features
Users can sign in with their browser and manage the chat on desktop or mobile, with mobile browser support for Safari and Chrome.
Enables real-time video communication with audio with visitors and allows sharing of the screen to solve complex customer service cases.
Allows tracking of chat conversation numbers and agent performance, with an option to integrate chat data into Google Analytics for customized statistics and reports.
Provides tools to customize chat colors, texts, logo, and pop-up time to match the website and brand without requiring programming skills.
Saves time and effort by enabling collection and saving of answers to frequently asked questions.
Facilitates the management of large sales and customer service units by allowing workload sharing among teams.
Offers integration with Hubspot for saving chat history for new or existing customers and identifying users via marketing automation.
Compliant with WCAG AA-level standards.
An AI assistant is capable of answering questions based on a QA database, boosting chat efficiency and handling peak volumes.
Allows the use of one or more chatbots to serve customers tirelessly around the clock, enhancing chat engagement and collecting information with forms, with customization options for specific tasks (e.g., customer service, sales, recruiting).
Provides the option to outsource the entire online customer service or hire Smilee's team to work alongside existing teams to improve customer experience and boost sales.
Pricing
Monthly plans
Countries & Languages
Interface languages
Billing currencies
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About Smilee Chat
Smilee Chat is a chat software platform from Kommeet that engages website visitors to convert them into paying customers. It provides AI Chatbot, Chat software, and Chat team to facilitate real-time communication and support. This allows businesses to interact with potential clients effectively and improve customer service. Smilee Chat is designed to be user-friendly, making it easy for website owners to integrate the chat feature without extensive technical knowledge. Additionally, it supports CarWebshop, catering specifically to automotive e-commerce. Key capabilities: AI Chatbot Live messaging Customizable interface Analytics dashboard Customer support Best for: businesses that need to improve customer interaction and increase sales on their websites.
Smilee Chat Details
Smilee Chat's In-App Market Place
Does Smilee Chat have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Accepted Payment Currencies
EUR (€)
Pros & Cons
- 1. Real-time customer engagement
- 2. Flexible access and management
- 3. Enhanced functionality
- 4. Scalable support
- 1. Potential for missed opportunities without automation/outsourcing
- 2. Relies on internet connectivity for browser-based access
Smilee Chat's Support Options
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