About Smith.ai AI Receptionist
A 24/7 service combining AI receptionists and live human agents to answer calls, qualify leads, book appointments, and perform intake for businesses. It integrates with CRMs and other business software to automate workflows.
Smith.ai AI Receptionist is a hybrid call-handling service that combines artificial intelligence with live, North America-based agents to provide 24/7 coverage for businesses. The platform is designed to manage the entire inbound communication funnel, from answering calls and chats to qualifying leads, booking appointments, and performing detailed intake. It is targeted at a range of business sizes, from solopreneurs to mid-market companies, with a notable specialization in the legal sector. The service integrates with over 7,000 business tools, including popular CRMs like Salesforce and Lawmatics, via direct connections and Zapier. Pricing is based on a per-call model, with a free tier available for businesses to test the service. Support is available via email and phone, and the service supports both English and Spanish-speaking callers.
Pros & Cons
- Provides 24/7 coverage with a combination of AI and live human agents.
- Offers a free tier with 25 calls per month to test the service.
- Integrates with thousands of business applications, including major CRMs.
- Supports lead qualification, appointment scheduling, and payment collection.
- Bilingual support for both English and Spanish is available.
- Additional calls can become expensive at higher volumes.
- Advanced customization is restricted to Enterprise.
- AI performance still depends on how well the business configures its call instructions and scenarios.
- Live-agent involvement can add additional per-call costs depending on the escalation setup.
Features
Key features
Utilizes AI and live agents to answer calls around the clock, ensuring no business opportunities are missed.
Qualifies leads based on custom criteria and captures necessary information during the initial contact.
Schedules appointments for new leads or existing clients directly on the user's calendar.
Automatically logs calls, chats, and appointments in CRMs and connects to thousands of apps via Zapier.
Combines AI for routine tasks and live North American-based agents for complex or high-value interactions.
Additional features
Agents can make outreach calls on behalf of the business for sales or support purposes.
Engages with website visitors through a combination of AI and live agents to convert leads.
Hands off qualified leads directly to the client's team via a live transfer.
Provides services in both English and Spanish to cater to a wider audience.
Delivers recordings, transcripts, and summaries for every call for quality assurance and record-keeping.
Capable of collecting payments during the scheduling process to secure bookings.
Answers calls using a personalized greeting specified by the business.
Provides a dashboard with real-time call data, caller disposition, and historical analytics.
Pricing
Monthly plans
- 25 calls/mo
- Quality Studio - test before going live
- 24/7 AI call answering
- Recording, transcription & summaries
- Lead qualification & call routing
- AI Scheduling (Calendly & more)
- Native integrations (Clio, Zapier & more)
$3.00 per call after the initial 25 calls.
Source: vendor pricing page →- 75 calls/mo
- Self-service setup with dedicated onboarding support
- Live phone/email/chat support
- Custom SMS branding
Intended for businesses that need more call volume and dedicated support. Higher-volume options are available, including 150 and 300 calls/month at lower per-call rates
Source: vendor pricing page →- 150 calls/mo
- Self-service setup with dedicated onboarding support
- Live phone/email/chat support
- Custom SMS branding
Designed for organizations requiring customized workflows, integrations, and larger call volumes. Higher-volume options include 500 and 1,000+ calls/month
Source: vendor pricing page →- 300 calls/mo
- Self-service setup with dedicated onboarding support
- Live phone/email/chat support
- Custom SMS branding
17% discount on per-call rate.
Source: vendor pricing page →- Full-service setup with custom AI prompting
- Unlimited custom integrations
- Multi-location support
- Dedicated success manager
Starts at $500/mo for 300 calls. Higher tiers available (e.g., 500 calls for $800).
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
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About Smith.ai AI Receptionist
A 24/7 service combining AI receptionists and live human agents to answer calls, qualify leads, book appointments, and perform intake for businesses. It integrates with CRMs and other business software to automate workflows.
Smith.ai AI Receptionist Details
Smith.ai AI Receptionist's In-App Market Place
Does Smith.ai AI Receptionist have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- 25 calls/mo
- Quality Studio - test before going live
- 24/7 AI call answering
- Recording, transcription & summaries
- Lead qualification & call routing
- AI Scheduling (Calendly & more)
- Native integrations (Clio, Zapier & more)
$3.00 per call after the initial 25 calls.
Source: vendor pricing page →- 75 calls/mo
- Self-service setup with dedicated onboarding support
- Live phone/email/chat support
- Custom SMS branding
Intended for businesses that need more call volume and dedicated support. Higher-volume options are available, including 150 and 300 calls/month at lower per-call rates
Source: vendor pricing page →- 150 calls/mo
- Self-service setup with dedicated onboarding support
- Live phone/email/chat support
- Custom SMS branding
Designed for organizations requiring customized workflows, integrations, and larger call volumes. Higher-volume options include 500 and 1,000+ calls/month
Source: vendor pricing page →- 300 calls/mo
- Self-service setup with dedicated onboarding support
- Live phone/email/chat support
- Custom SMS branding
17% discount on per-call rate.
Source: vendor pricing page →- Full-service setup with custom AI prompting
- Unlimited custom integrations
- Multi-location support
- Dedicated success manager
Starts at $500/mo for 300 calls. Higher tiers available (e.g., 500 calls for $800).
Source: vendor pricing page →Accepted Payment Currencies
USD
Pros & Cons
- Provides 24/7 coverage with a combination of AI and live human agents.
- Offers a free tier with 25 calls per month to test the service.
- Integrates with thousands of business applications, including major CRMs.
- Supports lead qualification, appointment scheduling, and payment collection.
- Bilingual support for both English and Spanish is available.
- Additional calls can become expensive at higher volumes.
- Advanced customization is restricted to Enterprise.
- AI performance still depends on how well the business configures its call instructions and scenarios.
- Live-agent involvement can add additional per-call costs depending on the escalation setup.
Smith.ai AI Receptionist's Support Options
Smith.ai AI Receptionist's Alternatives
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