SoftTec Case Management logo

SoftTec Case Management

by SoftTec · Since 1993
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ActiveAvailable globallyCloud
Quick facts
VendorSoftTec
Year launched1993
StatusActive
Location621 Wall Street Sevierville, TN 37862
Countries servedGlobal
Languages12
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesYES

About SoftTec Case Management

SoftTec Case Management is a case management software from SoftTec that provides comprehensive solutions for managing cases and workflows. It combines industry use, mobile support, and development tools so organizations can effectively manage their cases. Since 1993, SoftTec has been recognized nationally for delivering reliable technology solutions tailored to user needs. The platform includes features that support case tracking, reporting, and client management, allowing users to maintain organized records and improve service delivery. Key capabilities: case tracking reporting tools client management mobile access customizable workflows Best for: organizations and agencies that need efficient case management solutions.

SoftTec Case Management by SoftTec is a comprehensive software solution tailored for the judicial sector, with a focus on streamlining court processes and enhancing administrative efficiency. Designed for court administrators, clerks, probation officers, and related personnel, the software’s primary purpose is to support case tracking, document management, scheduling, and communication across judicial facilities. By offering a centralized platform to manage the complex workflows within the court system, SoftTec empowers users to improve data accuracy, reduce paperwork, and maintain compliance with legal and regulatory standards. Its standout capabilities include case initiation, calendaring, docketing, and automated report generation, all delivered through a secure, cloud-based environment. The user interface of SoftTec Case Management is functional and designed with the needs of public sector users in mind. While it may not have the modern sleekness of some consumer-oriented platforms, it makes up for that with logical layout and structured navigation. Users familiar with administrative tasks will find it relatively easy to adapt to the system, thanks to clearly labeled menus, workflow prompts, and built-in help functions.

Pros & Cons

Pros
  • Deep Industry Expertise: Over 20 years focused specifically on juvenile justice case management.
  • Nationally Recognized: Proven track record, including use in model courts.
  • Comprehensive Solution: Offers a wide array of integrated features covering various aspects of case management.
  • Customization Options: Provides tailored tools and solutions to meet specific needs.
  • Strong Support: Offers multiple support channels (toll-free, onsite, remote).
  • Continuous Improvement: Actively working on software enhancements and mobile expansion.
  • Positive Testimonials: Endorsements from professionals in the field highlight their service and product benefits.
Cons
  • Niche Focus: Primarily focused on juvenile justice, might not be the best fit for agencies with broader mandates without further information on adaptability.
  • Limited Client Information: While nationally recognized, the specific number and types of other clients aren't detailed.
  • Mobile Expansion "Continuing": Suggests mobile capabilities might still be in development or not fully mature.
  • "Unmatched Support" - Subjective: While presented as a strength, the actual quality of support can only be determined through experience or further details.

Features

Key features

Nationally Recognized

Provider of case management software since 1993, including use in 2 of 12 model courts.

Extensive Experience

Over 20 years of experience specifically in juvenile justice case management.

Continuous Development

Ongoing enhancements to their software to ensure a high-quality product.

Mobile Expansion

Growing offerings in the mobile sector to better serve customers.

Customized Solutions

Tailored tools and solutions to meet individual customer needs.

Unmatched Support

Comprehensive customer support including toll-free, onsite, and remote options.

Comprehensive Case Management

Ability to enter and track various case information, including referral reasons, motions, attorneys, and different case types.

Specialized Juvenile and Family Tracking

Dedicated features to store and track information unique to juveniles and their families.

Efficient Document Management

System for storing reports and forms, attaching images, and a "flip book" style document viewer.

Versatile Assessment Tools

Multiple modules for juvenile assessment, ranging from screenings to customizable tools.

Integrated Financial Tracking

Full solution for managing ordered costs, payments, bonds, daily closeouts, deposits, checks, and end-of-period options, integrated with case filings and actions.

Robust Detention and Residential Management

Features for tracking detailed information relevant to placement facilities, including admissions, room checks, meals, medical info, mail, calls, behavior, and incidents.

Effective Supervision Module

Tools to manage probationer information, caseloads, reassignments, and individual probation rules.

Comprehensive Programs and Services Tracking

Ability to track ordered or assigned services, manage providers, program details, schedules, and waitlists.

Flexible Reporting

Wide range of standard and custom reports and forms, along with ad hoc report writing capabilities.

Additional features

Comprehensive Case Management

Easily enter and track all essential case details, including the initial reason for referral, any legal motions filed, the involved attorneys, and a wide range of case types from delinquency matters to parentage, traffic violations, and dependency cases.

Detailed Juvenile and Family Tracking

Specifically designed to store and manage a wealth of information about juveniles, such as their unique identifiers (name, date of birth), educational details (school information), and even images, alongside comprehensive personal information about their family members, key contacts, and their specific relationships to the juvenile.

Efficient Document Management with Integrated Viewer

Securely store important reports and forms as needed, with the ability to directly attach scanned documents or image files to case notes, individual docket entries, and within a dedicated document storage module; features a user-friendly "flip book" style Document Viewer for simple, at-a-glance review of all documents associated with a case.

Versatile Suite of Assessment Tools

Access multiple modules to aid in evaluating juveniles under care, from initial, straightforward screenings to in-depth risk assessments; includes a highly customizable assessment tool that empowers users to create their own assessments with tailored questions, answer formats (multiple choice, fill-in, multiple selections, date/time, free-form notes), and overall structure.

Fully Integrated Financial Tracking System

Provides a complete solution for managing court-ordered financial obligations, processing various types of payments, generating receipts, handling bond releases and forfeitures, performing end-of-day reconciliation, managing financial deposits, processing checks, and executing comprehensive end-of-period procedures; seamlessly connects with Case Filings and Case Actions to automatically generate financial records when costs are associated with an event and to automatically record disbursements upon payment.

Robust Detention and Residential Facility Management

Offers all the necessary features for efficient operation of placement facilities, enabling detailed tracking of juvenile admission and release information, regular room checks, accurate meal counts, comprehensive medical and medication details, records of incoming and outgoing mail and telephone calls, and much more.

Effective Supervision and Probation Management

Allows for meticulous tracking of all critical information related to assigned probationers, facilitating easy management of individual probation officer caseloads or the entire population within a specific unit; supports the reassignment of cases between officers and the tracking of both juvenile and adult probationers with their unique sets of probation rules.

Comprehensive Programs and Services Tracking

Enables the tracking of all services mandated or assigned to individuals, encompassing community service, counseling, drug court participation, educational classes, and various other program types; provides control over service providers, program specifics, start and end dates, termination statuses, management of waitlists, and scheduling functionalities.

Flexible and Customizable Reporting Options

Offers a wide array of pre-built standard reports and forms to choose from, alongside the capability to create custom reports and documents tailored to specific needs; includes user-friendly ad hoc report writing tools, providing the flexibility to generate any required reports directly within the system.

Pricing

Free trial
Free version
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Countries & Languages

Global
Countries served
12
Interface languages
15
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianChineseJapaneseKoreanArabic

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇳🇿NZD🇸🇬SGD🇭🇰HKD🇸🇪SEK🇳🇴NOK🇩🇰DKK🇨🇿CZK🇵🇱PLN

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