About SolarWinds Service Desk
SolarWinds Service Desk is an IT service management (ITSM) software from SolarWinds that helps manage employee services effectively. It combines a customer portal, a reliable blog resource, and integration capabilities so users can access information and support efficiently. The platform is designed to meet the needs of various sectors, including education and public service. SolarWinds Service Desk offers essential tools for promoting collaboration and improving communication within the organization. It includes support for ITIL best practices, automated ticketing, and reporting features for performance tracking. Key capabilities: customer portal ITIL support automated ticketing reporting tools integration options Best for: IT departments that need to manage and deliver employee services effectively.
SolarWinds Service Desk presents itself as a modern, AI-powered IT service management (ITSM) platform designed to streamline IT operations and elevate the user experience. It aims to empower IT teams to efficiently manage incidents, assets, changes, and service requests, ultimately ensuring IT aligns seamlessly with business objectives. The platform boasts a comprehensive suite of features, including intelligent incident management, IT asset management, change management, a configuration management database (CMDB), and a variety of integrations with other business tools. The user interface of SolarWinds Service Desk is generally well-designed and intuitive. Navigation is straightforward, with a clear and logical menu structure providing easy access to the various modules. The main dashboard offers a helpful overview of key performance indicators and pending tasks, allowing IT professionals to quickly grasp the current state of their service operations. While some more advanced configurations might require a little exploration, the overall design promotes ease of use, even for those who are relatively new to ITSM platforms. The fact that it's a web-based application accessible from any modern browser significantly enhances its convenience and accessibility.
Pros & Cons
- +Easy-to-use ticketing system with a user-friendly interface.
- +Strong dashboard customization and reporting features.
- +Seamless integration with other IT tools and platforms.
- +Mobile-friendly with real-time updates and notifications.
- +Reliable incident and asset management capabilities.
- −Delayed response times in live chat support.
- −Reporting features can be inflexible and lack customization.
- −Software license management is limited.
- −No pre-set warnings before SLA breaches.
- −High cost compared to some competitors.
Features
Key features
- 1. Incident Management
- AI-powered ticket handling with automated solutions and multi-channel engagement.
- 2. IT Asset Management
- Tracks hardware and software assets for visibility and compliance.
- 3. Change Management
- Ensures structured change processes to minimize risk.
- 4. Service Catalog
- Provides a menu for employees to request and track services.
- 5. Knowledge Base
- Centralized repository for self-service solutions.
Additional features
- 1. Incident Management
- AI-driven system for quick ticket resolution.
- 2. IT Asset Management
- Complete tracking of IT assets.
- 3. Change Management
- Manages change processes efficiently.
- 4. Service Catalog
- Enables service request tracking.
- 5. Knowledge Base
- Self-service support for users.
- 6. Configuration Management Database (CMDB)
- Visualizes infrastructure relationships.
- 7. Artificial Intelligence
- Enhances service delivery and issue resolution.
- 8. Enterprise Service Management
- Extends ITSM practices across departments.
- 9. Dashboards and Reporting
- Provides real-time ITSM insights.
- 10. Mobile Application
- Allows remote access to service desk functions.
- 11. Service Level Management
- Ensures service level compliance.
- 12. Software License Management
- Tracks software purchases and usage.
Pricing
Monthly plans
Essentials
USD 39
Advanced
USD 79
Premier
USD 99
Countries & Languages
Interface languages
Billing currencies
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About SolarWinds Service Desk
SolarWinds Service Desk is an IT service management (ITSM) software from SolarWinds that helps manage employee services effectively. It combines a customer portal, a reliable blog resource, and integration capabilities so users can access information and support efficiently. The platform is designed to meet the needs of various sectors, including education and public service. SolarWinds Service Desk offers essential tools for promoting collaboration and improving communication within the organization. It includes support for ITIL best practices, automated ticketing, and reporting features for performance tracking. Key capabilities: customer portal ITIL support automated ticketing reporting tools integration options Best for: IT departments that need to manage and deliver employee services effectively.
SolarWinds Service Desk Details
SolarWinds Service Desk's In-App Market Place
Does SolarWinds Service Desk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
Essentials
USD 39
Advanced
USD 79
Premier
USD 99
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($), CHF (CHF), ZAR (R), SGD ($), HKD ($), NOK (kr), SEK (kr), DKK (kr), NZD ($)
Pros & Cons
- Easy-to-use ticketing system with a user-friendly interface.
- Strong dashboard customization and reporting features.
- Seamless integration with other IT tools and platforms.
- Mobile-friendly with real-time updates and notifications.
- Reliable incident and asset management capabilities.
- Delayed response times in live chat support.
- Reporting features can be inflexible and lack customization.
- Software license management is limited.
- No pre-set warnings before SLA breaches.
- High cost compared to some competitors.
SolarWinds Service Desk's Support Options
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