About SolarWinds Service Desk
SolarWinds Service Desk is an IT service management (ITSM) software from SolarWinds that helps manage employee services effectively. It combines a customer portal, a reliable blog resource, and integration capabilities so users can access information and support efficiently. The platform is designed to meet the needs of various sectors, including education and public service. SolarWinds Service Desk offers essential tools for promoting collaboration and improving communication within the organization. It includes support for ITIL best practices, automated ticketing, and reporting features for performance tracking. Key capabilities: customer portal ITIL support automated ticketing reporting tools integration options Best for: IT departments that need to manage and deliver employee services effectively.
SolarWinds Service Desk Details
SolarWinds Service Desk's In-App Market Place
Does SolarWinds Service Desk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($), CHF (CHF), ZAR (R), SGD ($), HKD ($), NOK (kr), SEK (kr), DKK (kr), NZD ($)
Pros & Cons
- Easy-to-use ticketing system with a user-friendly interface.
- Strong dashboard customization and reporting features.
- Seamless integration with other IT tools and platforms.
- Mobile-friendly with real-time updates and notifications.
- Reliable incident and asset management capabilities.
- Delayed response times in live chat support.
- Reporting features can be inflexible and lack customization.
- Software license management is limited.
- No pre-set warnings before SLA breaches.
- High cost compared to some competitors.