About SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based, AI-powered IT Service Management (ITSM) platform designed to streamline IT operations and improve employee service experiences. It provides tools for incident management, IT asset management, a self-service portal, and a knowledge base to accelerate issue resolution.
SolarWinds Service Desk Details
SolarWinds Service Desk's In-App Market Place
Does SolarWinds Service Desk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
7
Mini Apps
1. SolarWinds Service Desk: A comprehensive IT service management solution that integrates seamlessly with Solar Workflow for streamlined ticketing and asset management.
2. SolarWinds Server & Application Monitor: Monitor the performance of servers and applications in real-time
ensuring optimal performance and identifying potential issues before they impact workflows.
3. SolarWinds Network Performance Monitor: Monitor network performance and troubleshoot connectivity issues
helping to ensure smooth workflow operation across all connected devices.
4. SolarWinds Patch Manager: Automate the patching process for software updates and security fixes
ensuring that all systems remain up-to-date and protected from vulnerabilities.
Pricing Options
Accepted Payment Currencies
USD
Pros & Cons
- Offers a comprehensive suite of ITIL-aligned features for holistic service management.
- Includes AI-powered capabilities to automate tasks and accelerate incident resolution.
- Provides native mobile apps for both iOS and Android, enabling support from anywhere.
- Features a robust self-service portal and knowledge base to reduce technician workload.
- Transparent per-technician pricing is published on the website, with a 30-day free trial.
- Advanced AI features like the virtual agent and AI-guided solutions are only available in higher-priced tiers.
- Pricing for the IT asset management component is not included in the base per-technician fee and requires a separate quote.