Spearline logo

Spearline

by Cyara · Since 2006
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ActiveAvailable globallyCloud
Quick facts
VendorCyara
Year launched2006
StatusActive
Location14205 N Mo Pac Expy , Ste 500, Austin , Texas 78728-6523, US
Countries servedGlobal
Languages1
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesYES

About Spearline

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Spearline is a comprehensive software solution designed to streamline automated testing, business intelligence, customer experience, user experience (UX), vendor management, telephony, and performance testing. Its standout features include a user-friendly interface, innovative functionalities, and robust performance. The user interface of Spearline is intuitive and well-designed, making it easy to navigate and use. Unique design elements such as customizable dashboards enhance the user experience, allowing users to tailor the interface to their specific needs and preferences. One of the core functionalities that sets Spearline apart from its competitors is its ability to provide real-time insights into telephony performance and customer experience metrics. This real-time data allows businesses to make informed decisions quickly and improve their overall performance. In terms of performance, Spearline excels at speed, efficiency, and reliability, even when managing large datasets or complex operations. The software is known for its accuracy and consistency in delivering results, making it a trusted tool for businesses in various industries. Spearline integrates seamlessly with other tools and is compatible across different platforms, making it easy to incorporate into existing workflows.

Pros & Cons

Pros
  • Global in-country and interstate testing
  • Real-time troubleshooting (Voice Assure Realtime)
  • Detailed diagnostics (trace data and analytics)
  • Customizable dashboards with alerts
  • Wide telecom carrier and country coverage
Cons
  • Pricing details not publicly available
  • Only English language supported
  • Limited transparency on integrations count
  • No API available

Features

Key features

Voice Assure In-Country

Test toll and toll-free numbers from within 80+ countries.

Voice Assure Interstate

Perform call tests between US and Canadian regions.

Voice Assure Realtime

Generate on-demand calls for live troubleshooting.

Global Monitoring

Track voice performance metrics like latency, jitter, and packet loss.

Detailed Diagnostics

Capture call traces and signaling for root-cause analysis.

Dashboards & Alerts

Customizable dashboards with real-time alerts.

Additional features

Automatic Call Distribution (ACD)

Manage and route incoming calls to available agents.

Caller ID Validation

Verify caller ID information for accuracy.

Call Monitoring

Listen to and review live calls for quality assurance.

Call Recording

Record conversations for compliance and training.

Call Transfer

Redirect calls seamlessly between agents or departments.

Computer Telephony Integration (CTI)

Connect phone systems with business applications.

Reporting & Analytics

Generate performance and quality reports.

VoIP Support

Ensure compatibility and quality testing for VoIP systems.

Data Transformation

Process and adapt call data for system use.

Quality Assurance Tools

End-to-end solutions to measure and improve call quality.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
1
Interface languages
12
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇳🇿NZD🇷🇺RUB🇮🇳INR

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