Spoken logo

Spoken

0(0 reviews)
Software Status:Active

About Spoken

Spoken is a communications software from Spoken Communications that focuses on facilitating voice interactions. It combines automated speech recognition, real-time transcription, and advanced analytics so users can better understand and utilize voice data. This platform allows businesses to analyze call content, improve customer service interactions, and derive actionable insights from conversational data. Spoken supports integration with various telephony systems, ensuring versatility in deployment. Key capabilities: automated speech recognition real-time transcription advanced analytics call content analysis integration with telephony systems Best for: businesses that need efficient voice interaction analysis.

Spoken Details

Vendor
Spoken Communications
Year Launched
Location
1001 Fourth Avenue, Suite 3900, Seattle, WA 98154
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Portuguese, Russian, Japanese, Chinese.
Users
Manager, Customer Service Representative, Sales Agent, Compliance Officer
Industries Served
Healthcare, Education, Finance, Retail, Telecommunications, Legal
Tags
Call Recording, Spoken Communications, Voice Recording, Speech-to-Text, Analytics, Compliance Tracking, Customer Service, Recording Software

Spoken's In-App Market Place

Does Spoken have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

7

Mini Apps

1. Call Transcription Plugin - This plugin automatically transcribes all recorded calls

making it easier to search for specific information and keywords.

2. Call Analysis Plugin - This plugin analyzes recorded calls for sentiment

keywords

and overall call quality to help improve customer service and sales performance.

3. Call Management Plugin - This plugin allows users to organize and categorize recorded calls

as well as assign tasks and follow-ups based on call content.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), INR (₹), CNY (¥), RUB (₽), BRL (R$)

Pros & Cons

  • Transcribes and analyzes calls for important data and insights
  • Provides real-time feedback and coaching for customer service representatives
  • Helps identify trends and patterns in customer interactions
  • Improves quality control and compliance monitoring
  • Enhances training and development for employees
  • Increases efficiency and productivity within the call center
  • Limited customization options for call recording settings
  • Can be prohibitively expensive for small businesses with high call volume
  • Integration with other systems may be challenging
  • User interface can be unintuitive for some users
  • Some users report issues with call recording quality and accuracy

Spoken's Support Options

Spoken's Alternatives