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Stames

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Software Status:Active

About Stames

Stames is a messaging management software from Stames Software that helps businesses unify their messaging, sales, and other important data across multiple channels and apps. It provides features such as use case tracking, multi-channel message management, and response time tracking so users can avoid losing sales due to missed messages. Stames supports organizations in building a revenue-driven sales pipeline and boosts team efficiency by reducing tab switching and scattered replies. This ensures a more organized and responsive approach to customer communication, regardless of the platform used. Key capabilities: message tracking multi-channel integration automated response management detailed analytics team collaboration Best for: businesses that need to manage customer communication across various platforms efficiently.

Stames Details

Vendor
Stames Software
Year Launched
2020
Location
Accra, Accra +233, GH
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean.
Users
Self-employed, Small businesses, Midsize businesses
Industries Served
Hospitality, Information Technology & Services, Oil & Energy, Real Estate
Tags
Complaint Management, CRM, Customer Communications Management, Customer Data Platform, Customer Engagement, Customer Experience, Customer Satisfaction, Customer Service, Customer Support, Help Desk, Issue Tracking, Online CRM, Sales Engagement Platform, Sales Tracking.

Stames's In-App Market Place

Does Stames have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Cad ($), Aud ($), Jpy (¥), Chf (chf), Cny (¥), Inr (₹), Rub (₽), Brl (R$)

Pros & Cons

  • Simplified UI & Easy to Use: Reviewers consistently praise the simplified and user-friendly interface.
  • Excellent Customer Support: Support is described as phenomenal, involved, and helpful in understanding user needs and providing solutions.
  • API Integration: Offers a robust API that is easy to integrate for embedding customer support features into other applications.
  • Omni-channel Support: Connects to multiple channels like Facebook, Instagram, WhatsApp, Email, and more, centralizing customer communication.
  • Task Management: Effective for both customer request management and internal task assignment.
  • Valuable Feedback Collection: Tools to gather valuable customer feedback are integrated into the platform.
  • Automation Capabilities: Allows for automation of customer emails and other processes.
  • Room for Improvement: One reviewer noted that there is still room for improvement, although specific areas were not detailed.
  • Onboarding May Be Needed: One user suggested that an onboarding feature or more visual documentation could be helpful for new users to learn all the features.

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