About SteadyPoint
SteadyPoint is a helpdesk software from SteadyPoint designed for Office 365 and SharePoint support. It combines customizable workflows, efficient ticket management, and smooth Teams integration so organizations can manage their support processes effectively. With SteadyPoint, users can easily tailor their helpdesk use to meet specific team needs while ensuring smooth communication through Microsoft Teams. This platform facilitates quick response times and helps keep track of support requests efficiently. Key capabilities: customizable workflows efficient ticket management Teams integration reporting tools user-friendly interface Best for: IT teams that need to provide support for Office 365 and SharePoint users.
SteadyPoint Details
SteadyPoint's In-App Market Place
Does SteadyPoint have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), KRW (₩)
Pros & Cons
- • Power Automate Integration: Can be used with Power Automate to automate tasks and workflows.
- • ITIL Compliant: Adherence to ITIL standards suggests a focus on best practices for IT service management.
- • Data Security: Keeps all settings within your own Office 365 cloud, enhancing data security and control.
- • Ease of Use: Reviewers consistently praise its user-friendliness, even for complex tasks, making it easy to adopt and use.
- • Ongoing Development: The product is under constant development, indicating a commitment to improvement and adding new features.
- • Responsive Customer Support: One reviewer specifically mentioned the helpfulness of a support agent, suggesting good customer service.
- • Email Ticket Creation: Allows creating tickets using email.
- • Limited Reviews: Only two reviews are available, making it difficult to get a comprehensive understanding of the product's strengths and weaknesses from a wider user base.
- • Exporting Settings: One reviewer pointed out the inability to export settings before an upgrade, requiring manual recreation, which can be time-consuming. However, it's mentioned this feature is under development.
- • Feature Depth (Potentially): One reviewer mentioned "maybe more features?" which hints that it might not be as feature-rich as some other solutions, though they acknowledge it is good value for the price.
- • Limited Integrations: Only lists integrations with Microsoft Teams and Power Automate. While suitable for Microsoft-centric organizations, those needing wider integrations might find it limiting.
SteadyPoint's Support Options
Email Address
support@steadypoint.netContact
+970 2-296-4006