About SteadyPoint
SteadyPoint is a helpdesk software from SteadyPoint designed for Office 365 and SharePoint support. It combines customizable workflows, efficient ticket management, and smooth Teams integration so organizations can manage their support processes effectively. With SteadyPoint, users can easily tailor their helpdesk use to meet specific team needs while ensuring smooth communication through Microsoft Teams. This platform facilitates quick response times and helps keep track of support requests efficiently. Key capabilities: customizable workflows efficient ticket management Teams integration reporting tools user-friendly interface Best for: IT teams that need to provide support for Office 365 and SharePoint users.
SteadyPoint by SteadyPoint is an advanced help desk software solution tailored to optimize IT service management and streamline support processes. Built as an ITIL-compliant SharePoint add-in, it leverages the native capabilities of SharePoint to deliver a robust ticketing system. Designed for organizations embedded in the Microsoft ecosystem, the platform provides seamless integration with Office 365, Microsoft Teams, and Power Automate. With features like automated ticket routing, multi-channel communication, customizable branding, and templated responses, SteadyPoint addresses the dynamic needs of modern help desks while maintaining a focus on efficiency and user experience. The user interface of SteadyPoint is one of its standout aspects. It is clean, intuitive, and thoughtfully designed, allowing users to navigate effortlessly through its features. The dashboard provides a centralized view of tickets, enabling agents to track their responsibilities and prioritize tasks effectively. Customizable dashboards further enhance usability, empowering organizations to tailor the interface to align with their unique workflows. Additionally, templated responses (macros) simplify repetitive tasks, allowing for faster resolution of common issues.
Pros & Cons
- +• Power Automate Integration: Can be used with Power Automate to automate tasks and workflows.
- +• ITIL Compliant: Adherence to ITIL standards suggests a focus on best practices for IT service management.
- +• Data Security: Keeps all settings within your own Office 365 cloud, enhancing data security and control.
- +• Ease of Use: Reviewers consistently praise its user-friendliness, even for complex tasks, making it easy to adopt and use.
- +• Ongoing Development: The product is under constant development, indicating a commitment to improvement and adding new features.
- +• Responsive Customer Support: One reviewer specifically mentioned the helpfulness of a support agent, suggesting good customer service.
- +• Email Ticket Creation: Allows creating tickets using email.
- −• Limited Reviews: Only two reviews are available, making it difficult to get a comprehensive understanding of the product's strengths and weaknesses from a wider user base.
- −• Exporting Settings: One reviewer pointed out the inability to export settings before an upgrade, requiring manual recreation, which can be time-consuming. However, it's mentioned this feature is under development.
- −• Feature Depth (Potentially): One reviewer mentioned "maybe more features?" which hints that it might not be as feature-rich as some other solutions, though they acknowledge it is good value for the price.
- −• Limited Integrations: Only lists integrations with Microsoft Teams and Power Automate. While suitable for Microsoft-centric organizations, those needing wider integrations might find it limiting.
Features
Key features
- 1. Office 365 Integration
- Designed specifically for Office 365, leveraging its ecosystem, security, and user management.
- 2. No Need for Extra Infrastructure
- No need for new hardware, platform, user management, security measures, technology updates, or data hosting. Everything is managed within your existing Office 365 tenant.
- 3. Microsoft Teams Integration
- Allows employees to submit tickets directly from Teams, streamlining the support process.
- 4. Ease of Use
- Emphasized as a clean, easy-to-use, yet powerful solution that's quick to set up.
- 5. Customization
- A flexible and highly customizable solution that adapts to your business needs.
- 6. Data Security
- Your data stays within your own Office 365 cloud, not hosted externally.
- 7. Continuous Development
- The product is under constant development, ensuring it stays up-to-date with the latest features and technologies.
- 8. Excellent Support
- Provides a high level of support, both before and after purchase.
Additional features
- 1. Trouble Ticket Management
- Collect, triage, automate workflows, and solve trouble tickets.
- 2. Ticket Assignment
- Assign tickets to specific agents or teams.
- 3. Customizable Ticket Templates
- Create templates for different types of issues.
- 4. Open Tickets via Email
- Allows users to submit tickets through email.
- 5. SLA Management
- Tools to help you meet your Service Level Agreements (SLAs).
- 6. ITIL Compliance
- Built with ITIL best practice guidelines in mind.
- 7. Works within Office 365
- Seamlessly integrates with the Office 365 ecosystem.
- 8. Microsoft Teams Integration
- Submit and manage tickets directly from Teams.
- 9. Active Directory Integration
- No need for separate user management, uses your existing Active Directory.
- 10. Data Hosted in Your Tenant
- Data is hosted within your Office 365 tenant.
- 11. Leverages Office 365 Security
- Benefits from Office 365 security and privacy policies.
- 12. SharePoint Based
- Built on the SharePoint platform.
- 13. Cloud-Based Solution
- No need for on-premise hardware (99.99% availability).
- 14. No New Platform Required
- Utilizes your existing Office 365 tenant.
- 15. Automatic Updates
- You always get the latest technologies from Microsoft.
Pricing
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About SteadyPoint
SteadyPoint is a helpdesk software from SteadyPoint designed for Office 365 and SharePoint support. It combines customizable workflows, efficient ticket management, and smooth Teams integration so organizations can manage their support processes effectively. With SteadyPoint, users can easily tailor their helpdesk use to meet specific team needs while ensuring smooth communication through Microsoft Teams. This platform facilitates quick response times and helps keep track of support requests efficiently. Key capabilities: customizable workflows efficient ticket management Teams integration reporting tools user-friendly interface Best for: IT teams that need to provide support for Office 365 and SharePoint users.
SteadyPoint Details
SteadyPoint's In-App Market Place
Does SteadyPoint have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), KRW (₩)
Pros & Cons
- • Power Automate Integration: Can be used with Power Automate to automate tasks and workflows.
- • ITIL Compliant: Adherence to ITIL standards suggests a focus on best practices for IT service management.
- • Data Security: Keeps all settings within your own Office 365 cloud, enhancing data security and control.
- • Ease of Use: Reviewers consistently praise its user-friendliness, even for complex tasks, making it easy to adopt and use.
- • Ongoing Development: The product is under constant development, indicating a commitment to improvement and adding new features.
- • Responsive Customer Support: One reviewer specifically mentioned the helpfulness of a support agent, suggesting good customer service.
- • Email Ticket Creation: Allows creating tickets using email.
- • Limited Reviews: Only two reviews are available, making it difficult to get a comprehensive understanding of the product's strengths and weaknesses from a wider user base.
- • Exporting Settings: One reviewer pointed out the inability to export settings before an upgrade, requiring manual recreation, which can be time-consuming. However, it's mentioned this feature is under development.
- • Feature Depth (Potentially): One reviewer mentioned "maybe more features?" which hints that it might not be as feature-rich as some other solutions, though they acknowledge it is good value for the price.
- • Limited Integrations: Only lists integrations with Microsoft Teams and Power Automate. While suitable for Microsoft-centric organizations, those needing wider integrations might find it limiting.
SteadyPoint's Support Options
Email Address
support@steadypoint.netContact
+970 2-296-4006SteadyPoint's Alternatives
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